Medical Concierge, Inland Network - Queanbeyan

Southern NSW Local Health District; Queanbeyan-Palerang; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Fitness Passport

Annual Influenza vaccinations

Team development

Welcome experience

Job summary

The Southern NSW Local Health District is seeking an Administration Officer – Be the Backbone of Our Rural Health Service in Queanbeyan. The role supports medical workforce coordination, onboarding, documentation and workforce administration to improve the experience of medical officers and ensure smooth operations across clinical and non-clinical departments.

You will provide consistent customer service, manage enquiries, maintain records, and work within established procedures under general

Qualifications

• Experience in administrative or clerical roles with ability to interpret policies and follow procedures accurately.
• Proven ability to deliver high-quality customer service, with a focused and responsive approach to managing enquiries.
• Excellent organisational and time-management skills, with ability to manage competing demands in a busy work environment.
• Demonstrated accuracy in data entry, document preparation and record management, whilst maintaining confidentiality.
• Proficiency with computer software packages including Microsoft Office and capacity to learn and use administrative systems and databases as required.
• Effective verbal and written communication skills, with ability to effectively collaborate with a variety of stakeholders.
• Ability to work independently within defined parameters and collaboratively as part of a team.
• Current unrestricted drivers' licence and the ability to maintain. Ability and willingness to drive/ travel as the role requires.

Responsibilities

• The Medical Workforce Concierge provides consistent, high-quality customer service and administrative support to medical officers across Southern NSW Local Health District.
• The role supports onboarding, communication, documentation and workforce administration tasks that improve the experience of medical officers and enhance medical administration and coordination of operations, whilst working within established procedures and under general direction.

Skills

Customer service

Organisation

Time management

Data entry

Computer literacy

Communication

Teamwork

Driver's licence

Tools

Microsoft Office

Job description

Employment Type: Permanent Full Time

Position Classification: Admin Off Lvl 4

Location: Queanbeyan

Remuneration: $78,183 - $79,973 per annum

Hours Per Week: 38 hours per week

Requisition ID: REQ699688

Application Close: 31 October 2026

Interviews Details: Scheduled within 10 days of closing

About The Service

Administration Officer – Be the Backbone of Our Rural Health Service

Are you organised, efficient, and passionate about supporting healthcare teams to deliver excellent patient care?

At (Site) our Administration Officers play a crucial role in ensuring smooth operations across clinical and non-clinical departments. Your skills will help keep our rural health service running effectively and support our community’s wellbeing.

Join us and help keep our health service running smoothly for the benefit of our community.

What You'll Be Doing

The Medical Workforce Concierge provides consistent, high-quality customer service and administrative support to medical officers across Southern NSW Local Health District (SNSWLHD).

The role supports onboarding, communication, documentation and workforce administration tasks that improve the experience of medical officers and enhance medical administration and coordination of operations, whilst working within established procedures and under general direction.

Support for

• Working within SNSWLHD
• Sustainable Healthcare: Together towards zero
• Salary packaging options
• Health and Wellbeing benefits including Fitness Passport, and annual Influenza vaccinations
• A team that values your expertise, invests in your development and supports your lifestyle
• Moving to the area? Visit The Welcome Experience | NSW Government

Selection Criteria

• Demonstrated experience in administrative or clerical roles with ability to interpret policies and follow procedures accurately.
• Proven ability to deliver high-quality customer service, with a focused and responsive approach to managing enquiries.
• Excellent organisational and time-management skills, with ability to manage competing demands in a busy work environment.
• Demonstrated accuracy in data entry, document preparation and record management, whilst maintaining confidentiality.
• Proficiency with computer software packages including Microsoft Office (i.e. Outlook, Teams Word, Excel, PowerPoint etc) and capacity to learn and use administrative systems and databases as required.
• Effective verbal and written communication skills, with ability to effectively collaborate with a variety of stakeholders.
• Ability to work independently within defined parameters and collaboratively as part of a team.
• Current unrestricted drivers' licence and the ability to maintain. Ability and willingness to drive/ travel as the role requires. This may involve driving long distances and overnight stays as required.

Occupational Assessment, Screening and Vaccination against Specific Diseases

This is a Category ‘B’ position, please read and understand NSW Health policy directive PD2024_015

All new employees must agree to comply with the requirements outlined in this policy. OASV requirements also include proof of vaccination against influenza and is compulsory for NSW Staff that enter any Residential Aged Care Facility (RACF) or who work in NSW Health owned and operated RACFs

Information for applicants

Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the Stepping Up website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.

Southern NSW Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

At Southern NSW Local Health District, we’re proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce.

If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. www.immi.gov.au

Need more information?

For role related queries or questions contact Estelle Roberts on 0423 658 060 or [e-mail]

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