Medical Administration Officer

MyProcedure; Toowoomba Regional; On-site; AUD 36,000 - 52,000; Part time

Job summary

MyProcedure is seeking an experienced Medical Administration Officer to join our growing practice in a permanent part-time capacity. The role requires 6–12 months of medical administration experience and Australian work rights.

The successful candidate will support clinicians and patients, coordinating appointments, billing, and records in a specialist setting. We value a polished administrator who delivers excellent patient experiences and can adapt to a high‑quality perioperative care

Qualifications

• 6–12 months of medical administration experience required.
• Australian work rights required at time of application.
• Desirable: Medicare billing and compliance experience.
• Desirable: experience with practice management software (e.g. Xestro).

Responsibilities

• Coordinate patient appointments, bookings and clinician schedules.
• Manage referrals and patient enquiries with professionalism.
• Process billing, Medicare claims and payments accurately.
• Handle phone calls, emails and written correspondence.
• Maintain confidential patient records and documentation.
• Request, track and maintain medical records per workflows and privacy rules.
• Liaise with Specialist Surgical Practices, GP practices and other health professionals.
• Support day-to-day operations of the practice.

Skills

Exceptional communication

Strong organisational skills

Attention to detail

Confidence in busy clinical env

Tools

Microsoft Office

Practice management software (Xestro)

Job description

MyProcedure is a specialist medicine service dedicated to supporting patients before and after surgery through expert clinical care and seamless administration.

We are a variety of Medical Specialists, providing high‑quality administrative and nursing support alongside a modern, cloud‑based, paperless medical software platform. Our hybrid working environment and efficient systems allow our clinicians to focus on optimal patient outcomes, supported by a professional and highly valued administrative team.

About MyProcedure

MyProcedure is a specialist medicine service dedicated to supporting patients before and after surgery through expert clinical care and seamless administration.

We are a variety of Medical Specialists, providing high‑quality administrative and nursing support alongside a modern, cloud‑based, paperless medical software platform. Our hybrid working environment and efficient systems allow our clinicians to focus on optimal patient outcomes, supported by a professional and highly valued administrative team.

The Opportunity

We are seeking an experienced and detail‑oriented Medical Administration Officer to join our growing practice in a permanent part‑time capacity.

A minimum of 6-12 months of medical administration experience is required for this position.

This is a 3 days per week part-time arrangement with a view to increase to full time.

This role will suit a polished medical administrator who thrives in a specialist clinical setting, takes pride in delivering exceptional patient experiences, and enjoys being a trusted point of support for clinicians.

Specialist medical administration experience is preferred for this role.

Australian work rights are required at the time of application.

Key Responsibilities

• Coordinating patient appointments, bookings, and clinician schedules
• Managing incoming referrals and patient enquiries with professionalism and care
• Processing billing, Medicare claims, and payments accurately and efficiently
• Handling phone calls, emails, and written correspondence
• Maintaining precise and confidential patient records and documentation
• Requesting, tracking, and maintaining medical records and supporting documentation in accordance with clinical workflows, privacy requirements, and practice standards
• Liaising with Specialist Surgical Practices, GP Practices and other healthcare professionals
• Supporting the smooth day‑to‑day operations of the practice

About You

Essential:

• Exceptional communication and interpersonal skills
• Strong organisational skills with excellent attention to detail
• Confidence working in a busy, specialist clinical environment

Desirable:

• Experience with Medicare billing and compliance
• Proven experience in medical or healthcare administration
• Familiarity with practice management software (e.g. Xestro)

What We Offer

• A professional, supportive, and collaborative team culture
• A stable permanent part‑time role within a growing specialist practice
• Exposure to perioperative medicine in a high‑quality clinical setting
• Competitive remuneration, aligned with experience and expertise

Employer Questions

Your application will include the following questions:

• How many years' experience do you have as a Medical Administrator?
• Which of the following Microsoft Office products are you experienced with?
• Do you have management experience in the healthcare services industry?
• Do you have a current Police Check (National Police Certificate) for employment?
• Which statement best describes your right to work in Australia?
• How much notice are you required to give your current employer?
• What is your expected hourly rate?