Media Services Manager

Rugby World Cup Limited; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fixed-term contract

Hybrid work model

Sydney CBD office

Wellbeing program

On-site facilities

Team events

World Cup legacy

Job summary

Rugby World Cup Australia (RWCA) is seeking a Media Services Manager to lead the end-to-end media accreditation and match allocation for non-rights holding media and photographers, based in Sydney CBD.

Reporting to the Senior Media Operations Manager, you will coordinate with Accreditation, Transport and Broadcast teams, oversee volunteer workforce, and ensure timely information, seamless access and outstanding support throughout the Tournament lifecycle.

Qualifications

• Minimum 3 years' experience in Media Operations within major sporting events or complex event environments.
• Demonstrated experience managing accreditation processes and systems, including reviewing applications and access requirements.
• Strong knowledge of local, national, and international news organisations, with experience supporting media at major events.
• Exceptional stakeholder management, customer service, and communication skills with diverse audiences.
• Advanced administrative, organisational and IT skills with attention to detail and multi-priority management.
• Experience recruiting, training, and coordinating volunteer workforces, including rostering and communications.

Responsibilities

• Manage end-to-end administration of the media accreditation process, including application reviews and communicating outcomes.
• Oversee the Tournament match allocation process and coordinate allocation changes.
• Serve as the primary operational contact for non-rights holding media with timely information.
• Build relationships with internal service delivery teams to ensure seamless media services.
• Support planning and delivery of media-focused events, meetings, and training initiatives.
• Lead the coordination of the Media Operations volunteer workforce including rostering and trainings.
• Prepare and publish operational information to media portals and contribute to post-Tournament reports.

Skills

Media operations

Stakeholder management

Customer service

Communication skills

IT skills

Travel flexibility

Tools

Accreditation systems

Job description

Closing date for applications is 29th October 2026

Full-time Fixed Term Contract starting January 2027 until November 2027
Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world's most iconic sporting events - Men's Rugby World Cup 2027. More than a tournament, it's a celebration of Rugby's spirit, Australia's culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is seeking a Media Services Manager to play a key role in the delivery of Rugby World Cup 2027, supporting the world's media as they cover one of the globe's premier sporting events. Based in the Sydney CBD and reporting to the Senior Media Operations Manager, you will manage the end-to-end media accreditation and match allocation processes for non-rights holding media and photographers, ensuring they receive timely information, seamless access and outstanding support throughout the Tournament lifecycle. Operating at the centre of a complex and dynamic environment, you will build strong relationships with local and international media organisations while serving as a trusted point of contact for a diverse global client group.

Working closely with teams across Accreditation, Transport, Broadcast and Workforce, you will help drive operational readiness and deliver a world-class media operation. The role spans both planning and Tournament delivery, supporting key briefings and events, coordinating operational communications; and leading the Media Operations volunteer workforce. This is an outstanding opportunity for a highly organised and customer-focused professional who thrives in fast-paced environments, enjoys working with stakeholders from around the world and wants to contribute to the success and lasting legacy of a major international sporting event.

Key responsibilities include but are not limited to:

• Manage the end-to-end administration of the media accreditation process, including application reviews, stakeholder enquiries, and communication of outcomes to all applicants.
• Oversee the Tournament match allocation process, assessing requests, maintaining match lists, liaising with assignment desks, and coordinating allocation changes throughout the competition.
• Serve as the primary operational contact for non-rights holding media, providing accurate, timely and consistent communications before and during the Tournament.
• Build strong working relationships with internal service delivery teams, including Accreditation, Transport and Broadcast, to ensure media services and experiences are delivered seamlessly.
• Support the planning and delivery of media-focused events, meetings, and training initiatives, including World Media Briefings, agency briefings, volunteer inductions, and staff training sessions.
• Lead the coordination of the Media Operations volunteer workforce, including recruitment support, interviewing, rostering, training development, and communications.
• Prepare and publish operational information to media portals and contribute to post-Tournament reports and knowledge transfer activities.

Qualifications & Experience

• Minimum 3 years' experience working in Media Operations within major sporting events, high-profile events, or complex event environments, with a strong understanding of event delivery requirements.
• Demonstrated experience managing accreditation processes and systems, including reviewing applications, managing access requirements, and working with large volumes of participant data.
• Strong knowledge of local, national, and international news organisations, with proven experience supporting media and understanding their operational needs at major events.
• Exceptional stakeholder management, customer service, and communication skills, with the ability to build trusted relationships and provide accurate, timely information to diverse audiences.
• Advanced administrative, organisational and IT skills, with strong attention to detail and the ability to manage multiple priorities, projects, and deadlines simultaneously.
• Experience recruiting, training, and coordinating volunteer workforces, including rostering, communications, and operational support.
• Adaptable approach with the ability to perform under pressure
• Flexibility to travel and work outside of standard business hours, weekends and across varying time zones.
• Demonstrate a genuine passion for sport.
• Knowledge of rugby and an understanding of the media landscape associated with elite sporting competitions.
• Proficiency in a second language and experience working with international stakeholders across diverse cultural environments.

We offer:

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Flexible ways of working: Enjoy a hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Prime CBD location: Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on-site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men's Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.

Australia's hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby's growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.