Accreditation Client Coordinator

Rugby World Cup Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Wellbeing initiatives

On-site showers

Team events

World Cup project exposure

Job summary

Rugby World Cup Australia invites applications for Accreditation Client Coordinators to join the Accreditation team in Sydney and host cities. You will manage a portfolio of venues, deliver system training, and ensure data accuracy across accreditation processes for thousands of participants.

The role requires strong stakeholder management, Excel proficiency, and the ability to work flexible hours in a major event environment.

Qualifications

• Minimum 2 years' experience in major sporting event or stakeholder-focused environment.
• Solid knowledge of accreditation processes and stakeholder management.
• Experience using accreditation, registration, databases, or data management systems.
• Excellent communication and customer service skills; capable of presentations and training.
• Ability to handle large data volumes with accuracy and confidentiality.
• Strong organisational, problem-solving and prioritisation skills under tight deadlines.
• Experience leading or supervising volunteers or team members.
• Proficiency in Excel and reporting tools.
• Willingness to work flexible hours and travel.
• Experience supporting accreditation centre operations during events.
• Understanding of venue zoning and secure access management.

Responsibilities

• Manage venues and stakeholder groups as primary contact.
• Build relationships with venue operators, partners, and client leads.
• Deliver system training and briefings throughout the project.
• Process and maintain sensitive accreditation data with accuracy.
• Produce reports and data insights for executives.
• Support background screening, visa processes, and access obligations.
• Assist venue-based accreditation operations during the tournament.

Skills

Accreditation

Stakeholder management

Data management

Excel

Presentation & training

Volunteer supervision

Customer service

Communication

Data reporting

Flexible hours travel

Tools

Database systems

Reporting tools

Microsoft Office

Job description

Closing date for applications is 26th October 2026

Full-time Fixed Term Contract starting February 2027 until November 2027

Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — Men’s Rugby World Cup 2027. More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia 2027 is recruiting Accreditation Client Coordinators to join the Accreditation team. Reporting to the Accreditation Client Manager, you will play a vital part in delivering accreditation services for one of the world's largest sporting events, supporting the accreditation of thousands of individuals across workforce, teams, media, broadcast, commercial partners, venue operators, contractors, and other key stakeholder groups. Acting as the primary point of contact for assigned stakeholders and venues, you will provide guidance throughout the accreditation process, deliver system training and support, manage applications and data submissions, and ensure high standards of accuracy, compliance, and customer service.

We have four opportunities available, including two Sydney-based positions and two positions located within tournament host cities. Combining stakeholder engagement, systems administration, reporting, training, and event operations, this role offers the opportunity to contribute throughout the tournament lifecycle. During the operational phase, you will support venue accreditation centres, accreditation pass distribution, access control activities, volunteer training, and issue resolution, helping ensure a seamless and efficient accreditation experience for all tournament participants. This is an exciting opportunity for a highly organised and detail-oriented professional who enjoys working with both people and systems in a dynamic major event environment.

Key responsibilities include but are not limited to:

• Manage a portfolio of assigned venues and stakeholder groups, acting as the primary point of contact and ensuring stakeholders are prepared for and successfully navigate the accreditation process.
• Build and maintain strong working relationships with venue operators, client group leads, partners, contractors, and other key stakeholders to support accreditation delivery.
• Deliver accreditation system training and demonstrations, process briefings and provide ongoing guidance and support throughout the project lifecycle.
• Process and maintain sensitive accreditation information, ensuring data accuracy, integrity, compliance, and the timely completion of accreditation applications.
• Produce regular reports, data insights, and issue updates for executives and key stakeholders, proactively identifying and resolving accreditation-related challenges.
• Support stakeholders through associated accreditation requirements, including background screening, visa processes, and other access-related obligations.
• Support venue-based accreditation operations during the tournament, assisting with accreditation centre activities, pass distribution, access control implementation, issue resolution, and the delivery of accreditation policies and procedures.

Qualifications & Experience

• Minimum 2 years' experience within a major sporting event, large-scale event, accreditation, registration, or stakeholder-focused environment - mandatory
• Strong knowledge of accreditation processes and stakeholder management, with the ability to build and maintain effective relationships across diverse client groups.
• Experience working with accreditation, registration, database, or data management systems, supported by a high level of accuracy and attention to detail.
• Excellent communication and customer service skills, with the ability to deliver presentations, training sessions, and briefings to a variety of stakeholders.
• Demonstrated ability to manage large volumes of data and repetitive administrative tasks while maintaining quality, consistency, and confidentiality.
• Proven organisational, problem-solving, and prioritisation skills, with the ability to manage multiple deadlines and adapt in a fast-paced, changing environment.
• Experience leading, training, or supervising volunteers or team members.
• Proficiency in Microsoft Excel and reporting tools to support operational decision-making and stakeholder reporting.
• Flexible and adaptable approach, with the ability to work outside of standard business hours and travel as required.
• Previous experience supporting accreditation centre operations, including accreditation pass production, distribution, and stakeholder enquiries during major events.
• Understanding of venue zoning, access control principles, and secure access management within a venue or event environment.

Why You’ll Love It Here

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Flexible ways of working: Enjoy a hybrid or remote work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the host city offices as tournament delivery approaches.
• Prime CBD location (for Sydney): Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and virtual Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on-site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men’s Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

In setting expectations, there will be a 2-round interview process in our Sydney office or virtual for interstate candidates.

All applicants need to be able to obtain their own unlimited working rights in Australia.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.