MECCA Double Bay - Floor Manager

Mecca Brands; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous staff discount and product/lo

Learning and development opportunities

Monthly performance bonus program

Parental support program

Job summary

MECCA Brands is seeking a Floor Manager for our Double Bay store in NSW. The role is full-time and focuses on leading a large in-store team to deliver an outstanding customer experience, coaching staff, and driving KPIs while upholding MECCA values.

The position offers opportunities for professional development, a supportive leadership culture, and access to MECCA’s extensive training resources. You will play a key role in shaping the customer journey and team performance across the store.

Qualifications

• Proven experience leading a large team in a retail environment.
• Demonstrated passion for delivering exceptional customer service.
• Coaching and mentoring experience with a focus on staff development.
• Strong people focus and commitment to a positive team culture.

Responsibilities

• Support the Store Manager in leading the team to deliver exceptional customer experience.
• Lead from the front with training, mentoring and feedback to build an effective team.
• Motivate staff in-store to meet KPIs and uphold MECCA values.

Skills

People leadership

Customer service

Team mentoring

KPIs & performance management

Job description

Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? We are looking for a passionate Floor Manager to help lead our MECCA Double Bay store in NSW on a full-time basis.

Perks as a Floor Manager at MECCA:

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy!
• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events!
• Opportunities to earn more with our monthly performance bonus program
• A competitive parental support program

Day-to-day responsibilities:

• Support the Store Manager in leading your team to deliver exceptional customer experience
• Lead from the front; drive success in your store through ongoing training, mentoring and providing feedback to build a highly effective team
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role:

• Prior experience managing a large format retail environment where you inspire and educate large teams
• A true passion for exceptional customer service, going above and beyond to create MECCA-magic moments.
• Previous coaching and mentoring experience focusing on team member development
• Genuine care for people, and always striving for the best possible team member experience

More than skin deep: At MECCA, we’re committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women’s voices in politics and public life. Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html Follow @LIFEATMECCA Visit our LinkedIn page. Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and NewZealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.