MECCA Chadstone - Flagship Assistant Store Manager

MECCA Brands Pty Ltd; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Parental support program

Job summary

MECCA Chadstone is seeking a Flagship Assistant Store Manager for a full-time role, including late-night and weekend shifts in a 2,000sqm flagship environment. You will lead a large team, coach managers, and drive customer service excellence while maintaining MECCA's high standards and store performance.

You will work with the Flagship Store Manager to develop a high-performing team, monitor customer experience data, and implement changes to enhance operations, stock, and safety.

Qualifications

• Extensive retail management experience with large teams.
• Experience managing wage costs and budgeting.
• Strong customer service standards and coaching ability.
• Ability to lead in a fast-paced, dynamic environment.

Responsibilities

• Lead a flagship store team to deliver exceptional customer experiences.
• Review customer experience data and drive continuous improvement.
• Coach and develop Trading & Assistant Trading Managers and staff.
• Collaborate with Store Manager to ensure operational excellence and KPI delivery.
• Oversee stock maintenance, visual merchandising, loss prevention, safety and hygiene.

Skills

Retail management

Budgeting

Leadership

Customer service

Job description

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (NewZealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning-to help our community look, feel, and be their best. And now, we’re building something special at Chadstone–our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life. MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, plus more than 200 brands and over 50 services.

We’re looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast‑paced environment, and find joy in helping customers look, feel and be their best. We are searching for an exceptional Flagship Assistant Store Manager at our new MECCA Chadstone store! This role offers unparalleled experience and exposure in a dynamic and inspiring environment.

Day‑to‑day responsibilities:

As a Flagship Assistant Store Manager, you will work on a full‑time basis. This will include shifts across late night and weekend peak trade, working alternate weekends on a9‑day fortnight rotation. Work with the Flagship Store Manager to review customer experience data, identify successes and areas for improvement, and implement effective changes through feedback and coaching to drive continuous improvement. Uphold MECCA Magic standards by consistently delivering exceptional customer experiences, regularly observing interactions, and confidently coaching team members on MECCA’s customer service standards. Work closely with the Flagship Manager to build a high‑performing team, providing leadership and development to Trading&Assistant Trading Managers while fostering a positive workplace culture in line with MECCA’s values and utilizing MECCA Pulse feedback to support continuous improvement in team member experience. Contribute to overall store performance by identifying actions to improve key performance indicators and drive initiatives to enhance store operations and customer satisfaction. Collaborate with the Flagship Operations Manager to deliver operational excellence in store across stock maintenance, visual merchandising, loss prevention, safety and hygiene.

What you’ll bring to the role:

• Extensive retail management experience, leading a retail concept with 60+ team members for a minimum of 2 years
• Previous experience managing wage costs and budgeting, in line with business needs
• Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives
• A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)
• A genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience
• An ability to think big and long‑term, and drive change through influencing others
• Strong stakeholder management skills internally and externally
• Strong coaching communication style with an ability to lead with empathy in care whilst driving performance
• Organizational skills and a proven track record in operating in and agile and dynamic environment
• Previous cross‑functional or support centre project exposure (highly desired)

Life as a Flagship Assistant Store Manager at MECCA:

World‑class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events. Opportunities to earn more with our monthly performance bonus programme. Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. A competitive parental support programme, including ongoing superannuation payments while on parental leave.

More than skin deep:

At MECCA, we’re committed to being a force for good–within and beyond the beauty industry. Through our sustainability programme,MECCA M‑PACT, we’re transforming our business by building environmental and social sustainability‑focused thinking into our operations–from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement,MECCA M‑POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well‑being, empowering female‑led businesses, supporting women to become financially secure and independent and elevating women’s voices in politics and public life.

Join us, and together we can make the world over.

Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line‑up of beauty and skin‑care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and NewZealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.