MEC Sales Consultant

Miele Tehnica Romania; Melbourne; Presencial; AUD 48.000 - 60.000; Jornada completa

Descripción de la vacante

Miele’s Melbourne Experience Centre is looking for a Sales Consultant who guides customers through their purchasing journey, offering expert product advice and showcasing quality and performance that define the Miele brand.

This role focuses on building lasting customer relationships, delivering memorable experiences, and helping customers choose products designed to last for generations. A passion for premium home design and lifestyle is valued.

Formación

• Must-have: Previous experience in retail, customer service or consultative sales.
• Excellent communication and relationship-building skills.
• Proactive and results-driven with ability to meet sales targets.
• Nice-to-have: Experience within premium retail or luxury brands.

Responsabilidades

• Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions.
• Build strong customer relationships and guide customers from enquiry through to purchase.
• Demonstrate Miele products and features to help customers make informed decisions.
• Achieve individual and team sales targets while maintaining premium service standards.
• Maintain high presentation standards across the Experience Centre and displays.
• Collaborate with colleagues to deliver a seamless customer experience and support store operations.
• Maintain up-to-date product knowledge through ongoing training and development.

Conocimientos

Customer service

Consultative sales

Communication

Relationship-building

Herramientas

CRM

POS systems

Descripción del empleo

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace Join Miele's Experience Centre team and become part of a premium retail environment where exceptional customer experiences come to life. As a Sales Consultant, you'll guide customers through their purchasing journey by understanding their needs, providing expert product advice and showcasing the quality, innovation and performance that define the Miele brand. This is more than a retail sales role. It's an opportunity to build lasting customer relationships, create memorable experiences and help customers make informed decisions on products designed to last for generations.

Your Responsibilities

• Deliver exceptional customer experiences by providing personalised product advice and consultative sales solutions
• Build strong customer relationships and guide customers through the entire sales journey, from enquiry through to purchase
• Demonstrate Miele products and their features to help customers make informed purchasing decisions
• Achieve individual and team sales targets while maintaining Miele's premium customer service standards
• Maintain a high standard of presentation throughout the Experience Centre, ensuring products and displays are showcased at their best
• Work collaboratively with colleagues to deliver a seamless customer experience and support store operations
• Maintain up-to-date product knowledge through ongoing training and development

What We Are Looking For

• Must-have Previous experience in retail, customer service or consultative sales
• A genuine passion for delivering exceptional customer experiences
• Excellent communication and relationship-building skills
• A proactive and results-driven approach with the ability to achieve sales targets
• Strong organisational skills and the ability to manage multiple priorities
• Nice-to-have Experience within premium retail, appliances, furniture, kitchens, interiors or luxury brands
• Confidence delivering product demonstrations or presentations
• Experience working with CRM or point-of-sale systems
• Passion for home design, cooking or premium lifestyle products

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to