Maternal & Child Health Customer Liaison (Part-Time, Hybrid)

Whittlesea; Whittlesea; Hybrid; AUD 83,000 - 87,000; Part time

Benefits offered by this job

Flexible working arrangements

Hybrid work from home

Wellbeing program

Job summary

City of Whittlesea is hiring a Part-time Maternal and Child Health Customer Liaison Officer to join the Administration team. You will manage appointment bookings, respond to customer enquiries, and perform Birth Notices processing while coordinating rosters to ensure continuous service delivery.

This role supports MCH Nurses, residents, hospitals and relevant agencies in a collaborative environment. The ideal candidate will have strong communication, administration, data entry and customer

Qualifications

• Strong communication, administration, data entry and customer service skills.
• Experience in community services environment and/or Local Government preferred.
• Strong computer skills and ability to learn new software programs.
• Commitment to confidentiality, values and compliance in a complex environment.

Responsibilities

• Manage appointment bookings and respond to customer enquiries via phone, email and online systems (Salesforce).
• Process Birth Notices and manage staff rosters.
• Handle enquiries from MCH Nurses, residents, hospitals and other agencies.
• Oversee centre diaries and balance staff schedules with service delivery for customers.
• Coordinate MCH distribution needs including equipment servicing and maintenance requests.

Skills

Communication skills

Administration

Data entry

Customer service

Tools

Salesforce

Job description

City of Whittlesea is hiring a Part-time Maternal and Child Health Customer Liaison Officer to join the Administration team. You will manage appointment bookings, respond to customer enquiries, and perform Birth Notices processing while coordinating rosters to ensure continuous service delivery.

This role supports MCH Nurses, residents, hospitals and relevant agencies in a collaborative environment. The ideal candidate will have strong communication, administration, data entry and customer