Customer Service Liaison Officer

City of Whittlesea; Whittlesea; Hybrid; AUD 83,000 - 87,000; Full time

Benefits offered by this job

Flexible working arrangements (hybrid)

Wellbeing program with exercise andgym

Discounted gym access

Job summary

The City of Whittlesea is seeking a Maternal and Child Health Customer Liaison Officer (PD) to support the MCH Administration team. You will manage bookings, respond to inquiries, and coordinate staff rostering and service delivery, while engaging with internal stakeholders and the community.

Experience in community services or Local Government, strong computer skills, and the ability to learn new software are essential. Hybrid work arrangements and a comprehensive wellbeing program are offered.

Qualifications

• Experience in community services or Local Government.
• Strong computer skills and ability to learn new software.
• Attention to detail and ability to prioritise competing demands.

Responsibilities

• Manage appointment bookings and respond to enquiries via phone, email and online systems (Salesforce)
• Process Birth Notices and staff rosters
• Handle enquiries from MCH Nurses, residents, hospitals and agencies
• Oversee centre diaries and balance staff schedules with service delivery
• Manage MCH distribution and servicing of equipment
• Allocate shifts and manage staff absences to ensure continuity of service delivery
• Process and monitor facility maintenance requests

Skills

Communication

Administration

Data entry

Customer service

Tools

Salesforce

Job description

Core Intro

The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play

As part of the Maternal and Child Health Administration team you will work closely with internal stakeholders and community, with main tasks including:

• Manage appointment bookings and respond to customer enquiries via phone, email and online systems (Salesforce)


• Administrative tasks including the processing of Birth Notices and managing staff rosters


• Handle enquiries from MCH Nurses, residents, hospitals and other relevant agencies


• Oversee the creation and maintenance of centre diaries, effectively balancing staff schedules with service delivery for customers


• Manage MCH distribution needs including servicing of equipment


• Work collaboratively with the MCH Leadership team to allocate shifts and manage staff absences to ensure the continuity of service delivery


• Process and monitor facility maintenance requests

Let’s talk about you

You will thrive in this role if you:

• Have strong communication, administration, data entry and customer service skills


• Demonstrate attention to detail with the ability to prioritise competing demands and meet required timeframes


• Have experience working in a similar community services environment and/or Local Government


• Have strong computer skills and the ability to learn new software programs


• Ensure compliance with values, codes of conduct, confidentiality and relevant regulations while managing duties in a complex environment


• Value diversity and teamwork to support the delivery of a high quality service.

Why you will love working with us

In addition to the role, we also offer a variety of benefits.

• The position is classified as Band 5, with a salary of $83,000 – 87,000 per annum (pro rata for part-time employment, plus superannuation.)


• Permanent part-time position with agreed working days and access to flexible working arrangements where operational requirements allow


• Flexible working practices, including hybrid working from home arrangements


• Comprehensive Wellbeing program, including free exercise classes and discounted gym access

If you would like to ask questions, please contact Keryn McCaffrey Acting Unit Manager Child and Family Health on 0409 678 378.

There are many more benefits available to you, check them out by visiting our website using this link.

We welcome applications from international candidates if you have a valid Visa to work in Australia.

The closing date is 12:00am Sunday 1 November 2026.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day.

Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements.

We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team.

If you require an adjustmentat any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

Position Description: Maternal and Child Health Customer Liaison Officer PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community.

Our vision is to make Whittlesea 2040: A Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Vision, Purpose and Values Whittlesea 2040

A place for all is our long-term vision for the City of Whittlesea. It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment.

Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.