Marketing Manager, Customer Experience & Fleet

Qantas Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discounted travel

Flexible leave

Wellbeing program

Salary packaging

Job summary

Qantas Group in Mascot is seeking a Manager, Marketing to lead integrated marketing across airline products and services, shaping customer experiences across the journey. You will manage activity across Baggage, Check-in, Boarding, Fleet, Food and Beverage, Customer Strategy and CX, collaborating with Product, Airports, Brand, Digital and Creative teams.

The role offers a fixed-term parental leave opportunity until December 2027, with strong emphasis on analytics, budgeting and stakeholder

Qualifications

• 5-10 years in roles related to Marketing ideally within service industries
• Broad generalist and digital marketing experience, with a strong understanding of the end-to-end marketing lifecycle and integrated, multi-channel delivery
• Excellent stakeholder management and communication skills, with the confidence to influence and collaborate across product, operational and marketing teams

Responsibilities

• As the Manager, Marketing within the customer experience airline marketing team, you will develop and deliver integrated marketing strategies across Qantas airline products and services. Working across the end-to-end customer journey, your portfolio will span onboard products and services, the ground experience and fleet marketing communications, helping customers understand and engage with the Qantas experience.
• This role will develop and manage the marketing activity across key customer led business areas including Baggage, Check-in, Boarding, Fleet, Food and Beverage, Customer Strategy and CX. You will work closely with Customer and Product, Airports, Corporate Comms, Brand, Digital, Creative and many more teams to solve business problems and ensure a successful, consistent approach across all channels to help drive customer satisfaction.
• Many of these projects are complex and may not have a clearly defined path forward. You will use your marketing expertise, commercial judgement and stakeholder management skills to navigate ambiguity, bring the right people together and develop practical, customer-focused solutions.

Skills

Marketing leadership

Digital marketing

Stakeholder management

Budget & analytics

Cross-functional collaboration

Tools

Analytics tools

Job description

Qantas Group in Mascot is seeking a Manager, Marketing to lead integrated marketing across airline products and services, shaping customer experiences across the journey. You will manage activity across Baggage, Check-in, Boarding, Fleet, Food and Beverage, Customer Strategy and CX, collaborating with Product, Airports, Brand, Digital and Creative teams.

The role offers a fixed-term parental leave opportunity until December 2027, with strong emphasis on analytics, budgeting and stakeholder