Marketing Manager, CX & Airline Experience

Qantas; Sydney; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Parental leave up to 18 weeks

Travel discounts

Exclusive partner discounts

Résumé du poste

Qantas is seeking a Manager, Marketing to shape customer experiences across the journey. Lead integrated campaigns for onboard, ground, and fleet marketing, working with diverse teams to align across channels and deliver customer-focused solutions.

The role includes guiding a Marketing Manager and an Intern, evaluating outcomes with analytics, and ensuring ROI within a fixed-term parental leave cover. The position is based in Mascot with on-site requirements, offering the chance to influence

Qualifications

• 5-10 years in roles related to Marketing ideally within service industries.
• Broad generalist and digital marketing experience, with a strong understanding of the end-to-end marketing lifecycle and integrated, multi-channel delivery
• Proven ability to translate complex product or business briefs into clear marketing strategies and practical execution plans
• Excellent stakeholder management and communication skills, with the confidence to influence and collaborate across product, operational and marketing teams
• Experience in complex, operational or service-led environments, with knowledge of Qantas operations and fleet, or the ability to quickly build this understanding
• High level of attention to detail
• Ability to communicate effectively in writing and in person to executive level audiences
• Demonstrated ability to navigate ambiguity, solve complex problems and manage competing priorities while maintaining quality
• Confidence using budgets, data and analytics to inform decisions, measure outcomes and support customer-focused marketing activity

Responsabilités

• Develop and deliver integrated marketing strategies across Qantas airline products and services.
• Work across the end-to-end customer journey, spanning onboard products, ground experience and fleet marketing communications.
• Manage marketing activity across Baggage, Check-in, Boarding, Fleet, Food & Beverage, Customer Strategy and CX.
• Collaborate with Customer and Product, Airports, Corporate Comms, Brand, Digital, Creative and other teams to ensure consistent multi-channel execution.
• Navigate ambiguity, bring the right people together and develop practical customer-focused solutions.
• Provide marketing recommendations in line with budget, maximise ROI, and uphold best practices.
• Lead a Marketing Manager and a Marketing Intern and drive activity.
• Evaluate performance and optimise strategies using data and insights.

Description du poste

Qantas is seeking a Manager, Marketing to shape customer experiences across the journey. Lead integrated campaigns for onboard, ground, and fleet marketing, working with diverse teams to align across channels and deliver customer-focused solutions.

The role includes guiding a Marketing Manager and an Intern, evaluating outcomes with analytics, and ensuring ROI within a fixed-term parental leave cover. The position is based in Mascot with on-site requirements, offering the chance to influence