Marketing & Customer Experience Manager (Part-time)

Jones Lang LaSalle Incorporated; Australia; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Great employee discounts off fitness, 

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australials

Premium offices

Job summary

JLL Australia seeks a Customer Experience Manager to cultivate relationships with asset tenant partners, delivering events and ensuring premium branding and service across the precinct.

You will manage front-of-house digital channels, oversee marketing collateral, coordinate concierge-enabled services, and work with Building Management to align with the asset strategy in a collaborative, customer-focused role.

Qualifications

• 2-3 years of experience in a customer-facing or B2B role with event planning and management experience
• Excellent communication and interpersonal skills
• Proficient with Microsoft Office
• A proactive, positive approach that contributes to a supportive team environment
• Commitment to maintaining a safe and healthy workplace

Responsibilities

• Deliver, manage and evaluate events and activations in line with the strategic marketing plan
• Oversee content management for all front-of-house digital platforms, including the website, social media, community portal, lift screens and directory boards
• Ensure all building-related marketing collateral and customer touch points convey the brand consistently and effectively
• Act as the primary point of contact for customer enquiries, serving as the conduit for feedback between customer partners and the building team
• Partner with the National Marketing and Customer Experience Manager to understand customer needs, identify initiative opportunities, and support delivery of the Customer Retention Plan and retail tenants
• Liaise with the Concierge Team, implementing and overseeing processes and policies that keep customer service at the highest standard
• Coordinate bespoke services and amenity offerings for customers, with support from Concierge
• Work with the Fitness Centre operator to promote membership, raise awareness, and communicate health and wellness initiatives
• Prepare and maintain Tenant Guides and onboarding packs, oversee delivery of marketing and leasing materials, manage marketing invoices and cash flow reporting, and prepare reports for regular meetings with clients, customers and the wider JLL Experience team

Skills

Customer-facing

B2B

Event planning

Communication

Microsoft Office

Education

Certificate-level qualification in Hospitality, Business, Marketing or related field

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. As a Customer Experience Manager, you will play a central role in developing and nurturing relationships with the asset's tenant partners while helping ensure every aspect of service, branding, marketing and presentation reflects premium grade standards. Through a calendar of events and customer engagement activities, you will help cultivate a genuine sense of community across the precinct, working closely with Building Management to bring that vision to life. This role partners with tenant partners and internal stakeholders to support delivery of the broader asset strategy, and you'll be expected to understand the fundamentals of the client's business so you can proactively identify risks and spot opportunities. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll feel that spirit in every part of this role.

An overview of the role:

• Deliver, manage and evaluate events and activations in line with the strategic marketing plan
• Oversee content management for all front-of-house digital platforms, including the website, social media, community portal, lift screens and directory boards
• Ensure all building-related marketing collateral and customer touch points convey the brand consistently and effectively
• Act as the primary point of contact for customer enquiries, serving as the conduit for feedback between customer partners and the building team
• Partner with the National Marketing and Customer Experience Manager to understand customer needs, identify initiative opportunities, and support delivery of the Customer Retention Plan and retail tenants
• Liaise with the Concierge Team, implementing and overseeing processes and policies that keep customer service at the highest standard
• Coordinate bespoke services and amenity offerings for customers, with support from Concierge
• Work with the Fitness Centre operator to promote membership, raise awareness, and communicate health and wellness initiatives
• Prepare and maintain Tenant Guides and onboarding packs, oversee delivery of marketing and leasing materials, manage marketing invoices and cash flow reporting, and prepare reports for regular meetings with clients, customers and the wider JLL Experience team

Sounds like you? This is what we are looking for:

• 2-3 years of experience in a customer-facing or B2B role, with event planning and management experience essential
• Demonstrated ability to build rapport and cooperative relationships with customers and visitors
• Excellent communication and interpersonal skills, both verbal and written
• Sound computer skills, including proficiency with the Microsoft Office suite
• A proactive, positive approach that contributes to a supportive team environment
• Ability to collaborate effectively with colleagues and wider team members
• Commitment to maintaining a safe and healthy workplace

Preferred qualifications:

• Certificate-level qualification in Hospitality, Business, Marketing or a related field
• Experience working within commercial real estate, retail or premium hospitality environments
• A collaborative mindset that reflects our belief that the most effective teams are built when everyone is empowered to thrive

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop you