Community Ambassador

DAF-Jones Lang LaSalle (WA) Pty Ltd; Western Australia; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Great employee discounts (fitness, etc

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Résumé du poste

JLL is seeking a Community Ambassador to welcome employees, clients, and visitors, providing premium service and administrative support to keep daily operations running smoothly.

Based on location in Perth, WA, the role emphasizes hospitality, visitor management, meeting logistics, and helping create a sense of belonging within the workplace. A diploma is preferred, with 2+ years in related fields and strong English communication.

Qualifications

• 2+ years of experience in hospitality, tourism, retail, administrative support, or a related professional field.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills with a genuine, people-first approach.
• Good command of verbal and written English.

Responsabilités

• Create a comfortable, welcoming, and professional experience for employees and their guests, acting as the face of the brand for all internal and external personnel.
• Respond to enquiries for special arrangements and services, including visitor management, room bookings, and event support.
• Provide personable and efficient visitor registration, ensuring regulatory compliance through the client’s Visitor Management System and supporting emergency response plans when necessary.
• Handle internal and external calls and correspondence with warmth and professionalism.
• Support employee engagement programs that build a sense of community, excitement, and pride at work.
• Assist and educate clients on meeting room booking optimization, and manage efficient turnaround, setup, and breakdown of rooms for internal and external events.
• Manage inventory and ordering of office consumables, and support invoicing processes to ensure timely and accurate financial administration.
• Support regional initiatives such as system rollouts, training, community engagement, digitalization, sustainability, and DE&I programs.
• Build and strengthen relationships with staff and clients by consistently exhibiting premium, attentive service.

Connaissances

Hospitality experience

Microsoft Office

Customer service

English communication

Formation

Diploma (preferred)

Outils

Microsoft Office Suite

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The Community Ambassador is the welcoming face of JLL, creating genuine hospitality for employees, clients, and visitors at every turn. This role strengthens the relationships that define our workplace experience, ensuring every guest feels valued from the moment they arrive. As the first and lasting impression of our brand, the Community Ambassador blends premium service delivery with sharp administrative support, keeping daily operations running smoothly behind the scenes. We believe the most effective teams are built when everyone is empowered to thrive, and this role sits at the heart of that mission, fostering a sense of belonging and community for everyone who walks through the door. Working closely with the wider workplace team, contractors, and on-site partners, the Community Ambassador helps bring a brighter, more connected experience to life every single day.

An overview of the role:

• Create a comfortable, welcoming, and professional experience for employees and their guests, acting as the face of the brand for all internal and external personnel.
• Respond to enquiries for special arrangements and services, including visitor management, room bookings, and event support.
• Provide personable and efficient visitor registration, ensuring regulatory compliance through the client’s Visitor Management System and supporting emergency response plans when necessary.
• Handle internal and external calls and correspondence with warmth and professionalism.
• Support employee engagement programs that build a sense of community, excitement, and pride at work.
• Assist and educate clients on meeting room booking optimization, and manage efficient turnaround, setup, and breakdown of rooms for internal and external events.
• Manage inventory and ordering of office consumables, and support invoicing processes to ensure timely and accurate financial administration.
• Support regional initiatives such as system rollouts, training, community engagement, digitalization, sustainability, and DE&I programs.
• Build and strengthen relationships with staff and clients by consistently exhibiting premium, attentive service.

Sounds like you? This is what we are looking for:

• 2+ years of experience in hospitality, tourism, retail, administrative support, or a related professional field.
• Proficiency with Microsoft Office Suite.
• Strong customer service skills with a genuine, people-first approach.
• Good command of verbal and written English.
• Self‑motivated, driven, and energized in a fast‑paced environment.
• Strong common sense, sound judgment, and practical problem‑solving skills.
• A resilient, adaptable mindset with a can‑do attitude.
• A diploma from an accredited institute is preferred.
• Prior exposure to facilities management, along with an enthusiasm to grow your career and embrace more innovative ways of working, is a plus.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer workCareer Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Location:

On-site –Perth, WA

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.