Centre Manager

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Premium offices

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Centre Manager for our Melbourne flexible workspace at 700 Swanston St. You will drive commercial performance, curate events, and lead an on-site team while building strong client relationships with a view to occupancy and revenue growth.

You will manage sales, program development, and daily operations, partnering with the Community Manager and Portfolio Manager.

Qualifications

• Experience in a direct sales environment, ideally within office leasing or flexible/co-working space.
• Proven team leadership and management experience.
• Strong written and verbal communication skills.
• Strong analytical and reporting skills.
• Ability to build rapport quickly with clients, colleagues, and customers.
• Versatility and the ability to manage a large range of work streams simultaneously.
• Demonstrated commitment to customer service excellence.
• Ability to act independently with an agile and flexible approach.
• Strong digital, social, and technology understanding.

Responsibilities

• Find, qualify, and convert leads who are looking for office space and desks.
• Organise and host tours for leads.
• Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more.
• Manage the sales process to ensure occupancy and revenue targets are achieved.
• Represent the brand at external and internal events.
• Develop and manage a program of relevant and engaging content-based events.
• Establish customer expectations and needs for program content.
• Design event formats and series to ensure variety.
• Oversee events promotion.
• Source speakers and participants.
• Align program contents with the objectives of the space.
• Act as the principal point of contact to represent the business to the client and the community.
• Assume principal responsibility for business financial performance, accounting and reporting.
• Consistently demonstrate excellent customer service.
• Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets.
• Contribute to the ongoing development of systems and processes.
• Oversee and contribute to the development of community curation targets.
• Manage all on-site operations through building management and local vendors.
• Maintain relationships with third-party suppliers, local businesses and look for opportunity to grow local knowledge of unique space within building.
• Hire and train on-site team to assist customers with day to day needs and business support.
• Take responsibility for leading, motivating, developing, and managing the team.
• Conduct team member annual performance reviews to ensure the team is provided with and assed against clear objectives.

Skills

Direct sales experience

Team leadership

Written and verbal communication

Analytical and reporting skills

Client relationship building

Multitasking / multi-work streams

Customer service excellence

Independent / agile working

Digital, social, and technology savvy

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:

As Centre Manager based at 700 Swanston St, Carlton, you will be the driving force behind a vibrant, high-performing flexible workspace community. Reporting to the Portfolio Manager, Property and Asset Management, Victoria, and working closely with the Community Manager/Concierge as part of the broader Community Team, you will own the full commercial and operational performance of the centre — from filling desks and offices to curating a calendar of events that brings the community to life. This is a role for someone who thrives on variety, enjoys building relationships, and takes genuine pride in creating spaces where people want to be. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and as Centre Manager you will set that tone every day — for your team, your customers, and the wider community you help shape.

An overview of the role:

Sales and Business Development

• Find, qualify, and convert leads who are looking for office space and desks
• Organise and host tours for leads
• Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more
• Manage the sales process to ensure occupancy and revenue targets are achieved
• Represent the brand at external and internal events

Program Development and Management

• Develop and manage a program of relevant and engaging content-based events
• Establish customer expectations and needs for program content
• Design event formats and series to ensure variety
• Oversee events promotion
• Source speakers and participants
• Align program contents with the objectives of the space

Operations

• Act as the principal point of contact to represent the business to the client and the community
• Assume principle responsibility for business financial performance, accounting and reporting
• Consistently demonstrate excellent customer service
• Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets
• Contribute to the ongoing development of systems and processes
• Oversee and contribute to the development of community curation targets
• Manage all on-site operations through building management and local vendors
• Maintain relationships with third-party suppliers, local businesses and look for opportunity to grow local knowledge of unique space within building

Team Management

• Hire and train on-site team to assist customers with day to day needs and business support
• Take responsibility for leading, motivating, developing, and managing the team
• Conduct team member annual performance reviews to ensure the team is provided with and assed against clear objectives

Sounds like you? This is what we are looking for:

Required qualifications:

• Experience in a direct sales environment, ideally within office leasing or flexible/co-working space
• Proven team leadership and management experience
• Strong written and verbal communication skills
• Strong analytical and reporting skills
• Ability to build rapport quickly with clients, colleagues, and customers
• Versatility and the ability to manage a large range of work streams simultaneously
• Demonstrated commitment to customer service excellence
• Ability to act independently with an agile and flexible approach
• Strong digital, social, and technology understanding

Preferred qualifications:

• Experience in the management and operation of a flexible space, co-working, or serviced office business
• Understanding of feedback cycles and the ability to motivate yourself and colleagues to excel
• Eagerness and ambition to help drive the brand to more buildings and locations
• A genuine willingness to learn and grow within the role, embracing more innovative ways of working as you advance your career
• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Melbourne, VIC