Marine HVAC Service Leader - Offshore & Industrial Projects

Chillflow Solutions Australia Pty Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Regular training

Career progression

Job summary

Chillflow Solutions Australia Pty Ltd – Sydney CBD NSW is seeking an experienced Service Manager to lead our operations and technician services division in Sydney, NSW. This full-time leadership role oversees service operations across marine, offshore and industrial HVAC & refrigeration projects, driving performance, client satisfaction and safety compliance.

You will manage a team of HVAC technicians, oversee scheduling, maintenance programs and project service work, and act as the primary

Qualifications

• Experience leading a service team or field operation division.
• Strong technical background in HVAC, chillers, and marine refrigeration.
• Commercially aware with experience in quoting and margin management.

Responsibilities

• Lead, coach and manage a team of HVAC service technicians
• Oversee scheduling, job allocation, and workflow using Simpro (or similar)
• Manage emergency call-outs, preventative maintenance, and project service work
• Maintain high service standards, documentation and QA processes
• Act as the key point of contact for major clients and service contracts
• Monitor KPI's - Profitability, labour utilisation and response times
• Oversee quoting, scope reviews, and service related variations
• Ensure full compliance with WHS, ARCtick and industry regulations
• Drive continuous improvement across systems, reporting and field performance
• Analyse refrigeration performance using superheat, subcooling, and other key indicators
• Assist in design and installation of temporary chilled water systems
• Maintain accurate timesheets & service reports

Skills

HVAC Service Leadership

Team Management

Client Engagement

SIMPRO

Safety Compliance

Education

Trade qualification in Refrigeration & Air-conditioning

Tools

SimPRO software

Job description

Chillflow Solutions Australia Pty Ltd – Sydney CBD NSW is seeking an experienced Service Manager to lead our operations and technician services division in Sydney, NSW. This full-time leadership role oversees service operations across marine, offshore and industrial HVAC & refrigeration projects, driving performance, client satisfaction and safety compliance.

You will manage a team of HVAC technicians, oversee scheduling, maintenance programs and project service work, and act as the primary