Mandarin Apple Technical Advisor - Global Mac/iOS Support

Cisco; North Sydney Council; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Cisco is seeking a Mandarin-speaking Apple Technical Advisor in North Sydney Council, Australia. This role involves providing world-class technical support for Apple devices, working closely with teams globally. Candidates must possess remote technical troubleshooting experience and be able to communicate technical ideas effectively. Fluency in both English and Mandarin is essential, with a flexible hybrid work schedule required. Join Cisco to enhance your skills while supporting a diverse global workforce.

Qualifications

• Two years of professional remote technical troubleshooting expertise with Apple devices.
• Experience in using, setting up, and troubleshooting macOS and iOS in a business environment.
• Ability to convey technical ideas to a nontechnical audience.

Responsibilities

• Provide troubleshooting and technical support for Apple devices.
• Collaborate with Knowledge Management team to improve support content.
• Document support engagements thoroughly.

Skills

Fluent in English

Fluent in Mandarin

Remote technical troubleshooting

Microsoft Office 365

Mobile Device Management (MDM)

Technical proficiency

Networking technologies

Multi-Factor Authentication (MFA)

Single Sign-On (SSO)

Job description

Cisco is seeking a Mandarin-speaking Apple Technical Advisor in North Sydney Council, Australia. This role involves providing world-class technical support for Apple devices, working closely with teams globally. Candidates must possess remote technical troubleshooting experience and be able to communicate technical ideas effectively. Fluency in both English and Mandarin is essential, with a flexible hybrid work schedule required. Join Cisco to enhance your skills while supporting a diverse global workforce.