Manager - Workforce

Queensland Ambulance Service; Rockhampton Regional; On-site; AUD 120,000 - 160,000; Full time

Job summary

Queensland Ambulance Service is seeking a pragmatic and collaborative leader to head regional HR and Workplace Health and Safety. You will provide expert advice and strategic direction to regional leaders and staff, ensuring workforce capability and safe, compliant operations across the region.

You will drive workforce planning, employee relations and safety initiatives, partnering with HR colleagues and external stakeholders to deliver high-performing, equitable workplaces where staff feel

Qualifications

• Demonstrated experience leading HR and/or workplace health and safety functions in a large, operational organisation.
• Strong knowledge of contemporary HR management, employee relations and WHS practices.
• Ability to provide clear, balanced advice on complex workforce matters.
• Experience managing investigations, performance issues, grievances and disciplinary processes.

Responsibilities

• Lead strategic planning and management of HR and WHS services to support regional management and staff.
• Provide authoritative advice on complex workforce matters across the employee lifecycle.
• Ensure delivery of efficient, high-quality HR services including recruitment, reporting and performance management.
• Oversee WHS systems and practices to support compliance, assurance and continuous improvement.
• Coordinate investigations and reviews into employee relations matters and develop strategies for resolution.
• Develop workforce capability through coaching, mentoring and training on policies and procedures.
• Build professional relationships across QAS, Queensland Health and external stakeholders.
• Lead statewide HR initiatives and contribute to regional and statewide operations.

Skills

Leadership

HR management

Employee relations

Workplace health and safety

Stakeholder engagement

Policy knowledge

Job description

Queensland Ambulance Service – Parkhurst QLD

Based in Rockhampton, the Manager of Workforce leads strategic and operational workforce services to support around 600 staff delivering vital care to Queenslanders. Working closely with a dedicated team of Human Resources and Workplace Health and Safety professionals, this role drives workforce planning, employee relations, safety, wellbeing and people-focused initiatives to ensure a capable, supported and high-performing workforce.

About the Role:

In this role, you will lead a skilled team of Human Resources and Workplace Health and Safety professionals, providing expert advice, practical solutions and strategic direction to regional leaders and staff.

You will play a critical role in building workforce capability, strengthening organisational culture, supporting safe work practices and ensuring the region is well positioned to meet both current and future service needs.

This is an opportunity for a confident and collaborative leader who thrives in a complex operational environment and is passionate about creating workplaces where people feel supported, safe and empowered to perform at their best.

About You:

• demonstrated experience leading HR and/or workplace health and safety functions in a large and operationally focused organisation
• strong knowledge of contemporary human resource management, employee relations and workplace health and safety practices
• the ability to provide clear, balanced and practical advice on complex and sensitive workforce matters
• experience managing investigations, performance issues, grievances and disciplinary processes
• a strong understanding of relevant legislation, directives, policies and public sector frameworks
• excellent communication, negotiation and stakeholder engagement skills
• proven ability to lead and develop teams, build capability and foster a culture of accountability and continuous improvement
• the ability to work collaboratively across diverse stakeholder groups and influence outcomes at both strategic and operational levels a commitment to equity, diversity, safety and respectful workplace culture.

What you will be responsible for:

In this role, you will:

• lead the strategic planning and management of HR and workplace health and safety services to support regional management and staff
• provide authoritative advice and support on complex workforce matters across the employee lifecycle
• ensure the delivery of efficient, high-quality HR services, including recruitment and selection, reporting, performance management and general HR advisory services
• oversee workplace health and safety systems and practices to support compliance, assurance and continuous improvement
• guide the region in meeting departmental priorities and obligations relating to workplace health and safety
• ensure compliance with relevant legislation, Public Service Commission directives, policies and procedures
• coordinate and oversee investigations and reviews into employee relations matters, and develop appropriate strategies for resolution
• build workforce capability through coaching, mentoring and the facilitation of training on relevant policies and procedures
• develop and maintain strong professional relationships across QAS, Queensland Health, other government agencies and external stakeholders
• partner with operational managers and stakeholders to support strategic and operational workforce planning
• contribute to significant and complex projects, programmes and initiatives in partnership with Research and Innovation and other key areas
• drive innovation, best practice and continuous improvement aligned with whole-of government and organisational priorities
• lead, support and develop direct reports, fostering a high-performing and collaborative team culture
• provide HR leadership and mentoring to regional Senior HR Consultants and contribute to statewide HR initiatives
• undertake policy and procedural reviews and provide recommendations to improve regional and statewide operations.

Applications to remain current for 12 months.