Manager - Technology Supplier Management

Healthdirect Australia; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

14 weeks Paid Parental Leave

Wellbeing program

Learner journeys

Job summary

Healthdirect Australia in Sydney seeks a Manager, Technology Supplier Management to build and lead a new strategic supplier management function within Technology.

You will own end-to-end supplier governance, contract lifecycle and commercial performance, guiding a transition from transactional to strategic partnerships.

This senior role requires strong negotiation, stakeholder management and the ability to land initiatives quickly, while mentoring the Spend and Operations Analyst.

Qualifications

• Significant experience leading end-to-end supplier and contract management in a complex technology environment.
• Proven ability to procure, negotiate, transition and govern managed services and outsourcing.
• Direct practitioner-level experience in contract administration, obligations tracking and vendor performance analysis.
• Strong commercial acumen, including negotiation, total cost of ownership analysis and value-for-money assessment.
• Experience building supplier management processes and governance frameworks.
• Demonstrated people leadership experience and senior stakeholder management.

Responsibilities

• Lead end-to-end relationships with all Technology suppliers and vendors, chairing performance reviews and resolving escalations.
• Lead negotiation, renewal, variation and exit of Technology supplier contracts, owning the contract repository and obligations registers.
• Govern commercial performance of managed service contracts, including SLAs, service credits and benefits realisation.
• Lead implementation of the Build, Buy, Partner framework, governing sourcing decisions against it.
• Perform vendor performance analysis and prepare governance reporting for senior leadership and Executive forums.
• Build and embed intelligent client capability, leading commercial transition of new managed service arrangements.
• Lead and develop the Technology Spend and Operations Analyst, providing cover during absences.

Skills

Supplier management

Contract management

Vendor performance analysis

Commercial governance

Stakeholder management

Negotiation

Build Buy Partner framework

Job description

Manager - Technology Supplier Management

• Build and lead a new strategic supplier management function within Technology
• Join a government-owned, purpose-led organisation improving health outcomes for all Australians
• Hybrid working in our Haymarket office, near Central station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

About the opportunity

The Manager, Technology Supplier Management is the end-to-end accountable leader for Technology's supplier and vendor relationships, contract lifecycle and commercial governance of partnerships.

You will lead one direct report while personally performing the commercial and contract governance work, including contract repository ownership, vendor performance analysis and Build, Buy, Partner framework support. Operating in a period of significant change, you will transition technology supplier management from a transactional activity into a strategic function that governs commercial partnerships and drives value realisation.

Key Responsibilities

• Lead end-to-end relationships with all Technology suppliers and vendors, chairing performance reviews and resolving escalations.
• Lead negotiation, renewal, variation and exit of Technology supplier contracts, owning the contract repository and obligations registers.
• Govern commercial performance of managed service contracts, including SLAs, service credits and benefits realisation.
• Lead implementation of the Build, Buy, Partner framework, governing sourcing decisions against it.
• Perform vendor performance analysis and prepare governance reporting for senior leadership and Executive forums.
• Build and embed intelligent client capability, leading commercial transition of new managed service arrangements.
• Lead and develop the Technology Spend and Operations Analyst, providing cover during absences.

About You

You are an experienced supplier and commercial management practitioner who thrives operating across strategic, analytical and hands-on work. You bring strong commercial acumen, senior stakeholder management skills and the ability to land at pace and deliver from day one.

What you'll bring to the role

• Significant experience leading end-to-end supplier and contract management in a complex technology environment.
• Demonstrated experience procuring, negotiating, transitioning and governing managed service and outsourcing arrangements.
• Direct practitioner-level experience in contract administration, obligations tracking and vendor performance analysis.
• Strong commercial acumen, including negotiation, total cost of ownership analysis and value-for-money assessment.
• Experience building and embedding supplier management processes and governance frameworks.
• Demonstrated people leadership experience and strong stakeholder management at senior levels.
• Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation. We are committed to creating a culture where you can bring your whole self to work. Our benefits include:
• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.