Manager | Technology Operations & Cybersecurity

Ruah; Perth; On-site; AUD 180,000 - 210,000; Full time

Benefits offered by this job

Five weeks annual leave

Flexible working arrangements

Salary packaging benefits

Employee Assistance Program

Journey Cover insurance

Job summary

Ruah in Perth is seeking a senior leader to oversee technology operations, cybersecurity and supplier performance, strengthening resilience and service maturity across the organisation.

Reporting to the Head of Technology, Digital & Data, this role will drive governance, risk management and service delivery with internal teams and technology partners, ensuring secure, reliable and high-performing services for staff and the communities we serve.

Qualifications

• Operational ownership in technology operations and service performance.
• Cybersecurity leadership and risk management.
• Vendor management of technology suppliers and MSPs.
• Continuous service improvement mindset.
• Reliability-focused, secure and high-performing technology services.

Responsibilities

• Lead technology operations across infrastructure, cloud, workplace technology and cybersecurity.
• Drive service reliability, resilience, performance and continuous improvement.
• Manage technology suppliers and managed service providers, ensuring accountability and value.
• Oversee cybersecurity operations, technology risk and Essential Eight maturity.
• Strengthen service management, operational governance and reporting.
• Support business continuity, disaster recovery and organisational resilience.
• Build internal capability and strengthen technology service performance.
• Provide trusted leadership and operational advice across the organisation.

Education

Relevant tertiary qualification in technology, cybersecurity, business or related discipline

Job description

Lead technology operations, cybersecurity and supplier performance at Ruah while helping shape the technology services and capabilities that support one of Western Australia's leading community service organisations.

Reporting to the Head of Technology, Digital & Data, this newly created leadership role will lead technology operations, cybersecurity and supplier performance across Ruah while strengthening organisational resilience, service maturity and technology performance.

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer Support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This is a rare opportunity to shape technology operations and cyber resilience, governance and service maturity that will support Ruah's long-term organisational priorities.

This role is focused on leading technology operations, cybersecurity, supplier performance and service reliability across Ruah, ensuring the organisation's technology environment remains secure, resilient and high performing.

You will strengthen governance, supplier performance and service delivery across Ruah's technology partners while developing internal capability and operational maturity.

You will lead through a combination of internal capability and external technology partners, ensuring suppliers deliver against agreed performance, security and service expectations.

You will lead Ruah's operational technology environment, strengthening risk management, service continuity and organisational resilience while ensuring services align with the organisation's risk appetite.

The work you lead will directly support our mission by ensuring staff have the technology, systems and support they need to deliver high-quality services to the communities we serve.

Why This Role Matters

• Ensure reliable and secure technology capabilities that enable staff to deliver critical services to the community.
• Strengthen organisational resilience and cyber maturity across a growing and evolving organisation.
• Drive performance, accountability and value from strategic technology suppliers and service partners.
• Build strong operational foundations that support future organisational priorities.
• Influence the future technology operating model and service environment at Ruah.

This role will appeal to experienced IT Operations Managers, Infrastructure Managers, MSP Operations Leaders, Technology Managers and Service Delivery Leaders who enjoy balancing service reliability, cybersecurity, supplier performance and operational improvement.

This is a full-time permanent role based in Northbridge. A detailed Position Description is attached, and we encourage candidates to review it for further information on the role, key accountabilities and success profile.

What You'll Do

• Lead technology operations across infrastructure, cloud, workplace technology and cybersecurity.
• Drive service reliability, resilience, performance and continuous improvement.
• Manage technology suppliers and managed service providers, ensuring accountability and value.
• Oversee cybersecurity operations, technology risk and Essential Eight maturity.
• Strengthen service management, operational governance and reporting.
• Support business continuity, disaster recovery and organisational resilience.
• Build internal capability and strengthen technology service performance.
• Provide trusted leadership and operational advice across the organisation.

What You'll Bring

Operational ownership: You have successfully led technology operations and are accountable for service performance, operational excellence and business outcomes.

Cybersecurity leadership: You understand how to strengthen security capability, manage technology risk and improve organisational resilience.

Vendor management: You have a proven ability to manage technology suppliers and managed service providers, driving accountability, performance and value.

Service improvement: You bring a continuous improvement mindset and a track record of enhancing service quality, efficiency and user experience.

Reliability mindset: You create secure, resilient and high-performing technology services that support organisational outcomes.

Qualifications: A relevant tertiary qualification in technology, cybersecurity, business or a related discipline.

What We Offer

• Competitive remuneration aligned to the scope and seniority of the role.
• Five weeks annual leave.
• Flexible working arrangements.
• Up to 16 weeks paid parental leave.
• Salary packaging benefits, including up to $15,900 in salary packaging and an additional $2,650 in meal entertainment packaging.
• Employee Assistance Program and Journey Cover insurance.
• The opportunity to influence how technology enables service delivery across a growing organisation.
• Meaningful work that helps improve outcomes for vulnerable and disadvantaged Western Australians.

Required Compliance Documents

• Current Driver's Licence.
• National Police Clearance and International Criminal History Check (if applicable).