Manager Product Practice Operations

Westpac Group; Australia; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Banking product discounts

Employee mortgage rates

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer opportunities

Job summary

Westpac Group is seeking a Manager, Product Practice Operations to lead initiatives that raise product ownership standards and practitioner experience. You will partner with Product Practice Leads, Product Owners and Delivery Units to embed the Practice’s ways of working and support the Product Owner community.

You will coordinate learning, run workshops and coaching, maintain resources and templates, and deliver governance insights through practice reporting.

Qualifications

• Prior practitioner experience in a fast-paced environment.
• Ability to influence stakeholders through expertise and credibility.
• Manage competing priorities and adapt plans as needed.
• Experience in data analysis, reporting and insights.
• Experience managing a large stakeholder community across channels (email, Teams, SharePoint, Viva Engage).
• Coaching, facilitation and learning delivery experience.
• Experience in managing/maintaining Microsoft SharePoint sites.

Responsibilities

• Standards Adoption: Supports Product Owners to apply standards, playbooks and reference patterns.
• Capability and Community: Coordinates learning, workshops, coaching and Product Owner onboarding, including maintaining practice resources, tools, templates and materials
• Practice Operations: Produce Practice reporting, insights and governance inputs.

Skills

Data Analysis

Reporting

Insight Generation

Stakeholder Management

Coaching

Facilitation

Learning Delivery

Tools

SharePoint

Teams

Viva Engage

Job description

Create your best future as a Manager, Product Practice Operations!

What’s the role?
As the Manager, Product Practice Operations, you will deliver Product Practice initiatives that improve product ownership capability, standards adoption and practitioner experience. Partner directly with Product Practice Leads, Product Owners and Delivery Units to support the rollout and embedding the Practice’s ways of working. Support the development and management of the Product Owner community across Westpac.

Your key responsibilities will include:

• Standards Adoption: Supports Product Owners to apply standards, playbooks and reference patterns.
• Capability and Community: Coordinates learning, workshops, coaching and Product Owner onboarding, including maintaining practice resources, tools, templates and materials
• Practice Operations: Produce Practice reporting, insights and governance inputs.

What do I need?

To be successful in this role you will have prior practitioner experience and will be able to work in a fast-paced environment, with experience managing various competing priorities and adapting the plan when needed. You'll be well versed in influencing stakeholders through expertise and credibility and build trusted working relationships.

Additional skills and experience required include:

• Data Analysis, reporting and insight generation
• Experiencing managing a large community of stakeholders across a range of channels (email, Teams, SharePoint, Viva Engage)
• Coaching, facilitation, and learning delivery
• Experience in managing / maintaining Microsoft SharePoint sites

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page (https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0), under the ‘Diversity, sustainability and flexibility’ section.