Manager Outpatients Optimisation and Reporting

Queensland Government; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Above-standard Superannuation (up to 0

Job summary

Metro North Health is seeking a Manager Outpatients, Optimisation and Reporting to lead a diverse administration team and oversee outpatient and ambulatory services across TPCH. The role combines strategic leadership with operational expertise to ensure safety, efficiency, patient-centric care, and financial sustainability.

You will design and evaluate new service models, drive improvements in access and performance, and align work with organisational objectives while promoting a flexible,

Responsibilities

• Lead the strategic and operational management of outpatient, ambulatory, procedural, diagnostic and admin services.
• Design, implement and evaluate innovative service models and administration system enhancements.
• Foster accountability, safety, and patient-centered care across the division.
• Establish collaborative partnerships with executives and internal/external stakeholders.

Job description

About the roleAs the Manager Outpatients, Optimisation and Reporting, you will lead a diverse administration team and oversee the delivery of high-quality outpatient and ambulatory services across TPCH. You will combine strategic leadership with operational expertise to ensure services are safe, efficient, patient-centred and financially sustainable.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Foster a culture of accountability, innovation, continuous improvement, workplace safety, and patient and family-centred care, ensuring alignment with Metro North Health strategic objectives, values and service priorities.Establish and maintain collaborative partnerships with executive leaders, clinical service directors, administration managers, and internal and external stakeholders to support service delivery, workforce capability, and organisational objectives.Lead the strategic and operational management of outpatient, ambulatory, procedural, diagnostic and associated administration services, ensuring efficient, consistent and high-quality service delivery in accordance with legislative, regulatory and organisational requirements.Provide expert leadership in the design, implementation and evaluation of innovative service models, business improvement initiatives and administration system enhancements to optimise patient access, service outcomes and operational efficiency.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.