Manager, Exams Results and Conferrals

Bright Horizons Family Solutions; Canberra; Hybrid; AUD 142,000 - 148,000; Full time

Job summary

Australian National University seeks a Senior Exams Manager to lead examinations, results, conferrals and prize administration across the university. You will drive service improvements, ensure accuracy and timeliness, and enhance the student experience while building strong relationships with stakeholders across ANU.

The role requires an experienced, collaborative leader with a background in student administration or complex service delivery, strong organisational skills, and sound judgement to

Qualifications

• Evidence of strong leadership in complex student administration processes.
• Experience delivering high-volume, time-critical examination/conferral services.
• Ability to build durable relationships with diverse stakeholders across a university.

Responsibilities

• Lead delivery of examinations, results, conferrals and prizes administration.
• Drive service improvements to enhance the student experience.
• Collaborate with a broad network of stakeholders across ANU.
• Provide strategic leadership to a fast-paced team.

Skills

Leadership

Student administration

Stakeholder management

Process improvement

Job description

Classification: Senior Manager 1(Administration)
Salary package: $141,637 - $148,403 per annum plus 17% superannuation
Terms: Full time, Continuing

• Use your leadership and student administration experience to contribute to the delivery of critical University-wide examinations, conferrals and prizes administration.
• Join a dynamic and fast-paced team, with opportunities to lead service improvement and enhance the student experience.
• Build strong relationships and collaborate with a broad network of stakeholders across ANU.

Position overview

The Exams, Results and Conferrals Manager leads the delivery of several critical University-wide student administration services, including examinations, results, conferrals and prize administration. The role ensures these high-volume and time-critical functions are delivered accurately, consistently and with a strong focus on the student experience.

Our ideal candidate is an experienced and collaborative leader with a strong background in student administration or complex service delivery. You will be highly organised, have excellent judgement and problem-solving skills, and be confident leading a team in a fast-paced environment.

The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle. SEEM activities include general student enquiries, enrolment, class timetabling, program management, financial transactions, examination management, legislative compliance in relation to students including appeals, grievance, academic misconduct, discipline processes, curriculum management and the development and support of student systems.

For further information please contact Wendy Zhuang, Associate Director (Acting), Examinations, Conferrals and Timetabling on [e-mail].

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.