Service Support Manager

NSW Department of Communities and Justice; Lismore; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Autonomous work setup

Training and development

Health & wellbeing programs

Job summary

NSW Department of Communities and Justice is seeking a Service Support Manager to lead a team providing administrative support to staff and Community Services clients across multiple Customer Service Centres. The role includes planning, managing, monitoring and reporting on admin and site management functions, and hands-on delivery of key duties to ensure efficient frontline services.

You will supervise staff, drive client-focused and high-quality service delivery, and work in a flexible,

Qualifications

• Experience leading a team delivering services to vulnerable clients.
• Strong organisational and time-management skills.
• Ability to work independently and with teams.

Responsibilities

• Supervise a team delivering frontline administrative and site management services.
• Plan, manage, monitor and report on CSC administrative functions.
• Ensure high quality client-focused service delivery across DCJ CSCs.

Skills

Team leadership

High-pressure work

Client-focused service

Time management

Organisational skills

Job description

Service Support Manager Talent Pool Creation

Locations: Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-Narrabri

Grade 5/6, $102,936 - $113,579 p.a. + superannuation and annual leave loading

Flexible work practices including, flexible working hours, 35-hour week and flex leave

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties. You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What we’re looking for

• Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
• High level of organisation skills and time management.
• High level ability to work under pressure and meet deadlines.
• A positive attitude with the ability to work independently and collaboratively.
• Developing team capabilities whilst supporting a culture of integrity and professionalism.
• Working through challenges with flexibility and solution focused outcomes.

Appointments are subject to reference checks and the following pre-employment checks

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

What We Offer

• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close - 11:59pm, Sunday, 25 October 2026.

Got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager Kate Moar on [e-mail]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role.

We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Learn more: www.nsw.gov.au/welcomeexperience

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