Manager Digital Initiatives & Applications Support

the original; Newcastle; On-site; AUD 150,000 - 173,000; Full time

Benefits offered by this job

Flexibility in work arrangements

Job summary

NSW Department of Planning, Housing and Infrastructure seeks a dynamic Manager Digital Initiatives & Applications Support to lead multidisciplinary teams and manage the lifecycle of digital solutions and application services, aligning with the Digital and Data Strategy.

You will drive modern, efficient service delivery, uphold governance and security standards, and report on progress, risks and outcomes while fostering an inclusive workplace and flexible work arrangements in Newcastle or Sydney.

Qualifications

• Tertiary qualification or equivalent experience.
• Experience in managing application and development teams.
• Experience in system integration and middleware with PaaS/SaaS.
• Strong vendor relationship management and delivery experience.

Responsibilities

• Lead multidiscipline teams to deliver and manage digital solutions lifecycle.
• Oversee implementation of Digital and Data Strategy and ensure alignment with business needs.
• Ensure modern, secure, and compliant service delivery across the organisation.
• Provide clear reporting on progress, risks and resolutions.

Skills

Leadership & team management

System analysis & design

Governance & compliance

Strategic thinking

Education

Tertiary qualification in relevant discipline

Job description

Manager Digital Initiatives & Applications Support

Join to apply for the Manager Digital Initiatives & Applications Support role at NSW Department of Planning, Housing and Infrastructure

Together we shape thriving communities, public spaces, places and economies.

• Ongoing Full Time Opportunity
• Office location - Newcastle or Sydney
• Salary relative to experience and ranges from $149,739 to $173,174 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

Are you a dynamic digital leader with experience and a passion for leading and developing teams, driving innovation and operational excellence? If so, this role is for you!

As the Manager Digital Initiatives & Applications Support, you will lead multidiscipline teams to deliver and manage the lifecycle of digital solutions and application services within Crown Lands. This role oversees the implementation of the Digital and Data Strategy, ensuring systems and software support and align with business needs, and contribute to modern, efficient service delivery across the organisation.

What you’ll be doing

• Oversee the day-to-day performance of the Digital Solutions and Application Support Teams, ensuring business continuity whilst delivering modern, efficient, and scalable digital tools.
• Analyse existing processes, identify inefficiencies, and lead cross-functional teams to implement transformative solutions aligned with the Crown Lands Digital & Data strategy.
• Champion the adoption of mobile technologies and e-services to deliver intuitive, user‑centric digital experiences.
• Manage the full lifecycle of business applications—from installation to monitoring—while upholding robust governance, security, and compliance standards in collaboration with the DPHI Digital Information Office.
• Troubleshoot application issues, maintain operational documentation, and provide clear reporting on progress, risks, and resolutions.
• Develop frameworks and technical empower digital teams to deliver consistent, high‑quality outcomes.
• Serve as the key liaison between Crown Lands and the DPHI Digital Information Office, ensuring alignment with departmental policies, architecture, and strategic ICT initiatives.

What you will bring to the role

• Proven and strong leadership skills to engage staff, drive operational support services and systems, digital integration, and stakeholder engagement
• Experience in system analysis and design including in requirements gathering and documenting functional requirements, understanding business requirements/processes, designing web applications, integration, and user interfaces.
• Expertise in governance, compliance, and digital service delivery
• A strategic thinker with hands‑on technical acumen and a passion for public sector innovation

Essential requirements

• Tertiary qualification in a relevant discipline and/or equivalent relevant experience.
• Experience in managing application and development teams
• Experience in system integration and middleware ideally with PaaS/SaaS environments.
• Strong vendor relationship management and delivery experience

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high‑performing, world‑class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn

Applications close 11:55pm, Monday 26th January 2026

Should you require further information about the role please contact Sam Williams via [e-mail]

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Government Administration