Manager, Device Services

University of New England; Armidale; Hybrid; AUD 116,000 - 135,000; Full time

Benefits offered by this job

Salary packaging

Generous leave

Relocation assistance

On-campus parking

EAP

Wellbeing support

Diversity networks

Job summary

University of New England seeks a Manager, Device Services to shape the endpoint computing environment across staff and labs. You will define SOE standards, oversee fleet patching and security, and steer cost-effective desktop delivery. A hands-on leader, you’ll mentor a small team and align with the Digital Infrastructure leadership.

You will balance technical depth with strategic planning in a university setting, delivering reliable services that support teaching and research.

Qualifications

• Expertise in Windows and macOS environments, SOE management and endpoint security.
• Proven delivery of large IT initiatives with competing deadlines.
• Experience at scale with standardized hardware and software environments.
• Strong communication translating technical concepts for non-technical stakeholders.
• Demonstrated leadership, culture building, and service-oriented mindset.

Responsibilities

• Lead strategy and delivery of UNE's endpoint computing environment and SOE.
• Architect and manage the standard equipment list and patching, security posture.
• Oversee student computer labs and cost-effective desktop delivery options.
• Direct a small team and collaborate with the Senior Manager Digital Infrastructure.
• Contribute to strategic planning for Digital Infrastructure.

Skills

Windows

macOS

SOE management

Endpoint security

Project delivery

Leadership

Job description

• $116,342 to $135,019 per annum HEO8 + 17% super
• Salary packaging options available
• Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
• 5 weeks annual leave + Christmas shutdown leave
• Flexible or hybrid work arrangements available.
• Relocation assistance available
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

As Manager Device Services, you'll lead the strategy and delivery of UNE's endpoint computing environment, shaping the hardware, software, and standard operating environments that underpin the daily work of every staff member across the University.

This is a hands-on leadership role where you'll architect and manage the standard equipment list and SOE, drive fleet patching and security posture, oversee student facing computer labs, and identify opportunities to introduce smarter, more cost-effective ways of delivering desktop services. You'll lead a small team, work closely with the Senior Manager Digital Infrastructure, and play a key role in strategic planning for Digital Infrastructure.

If you enjoy balancing technical depth with big-picture thinking and want to make a tangible impact on how a university community works every day, this role is for you.

About you

• Deep expertise in desktop technologies - Windows and macOS environments, SOE management, and endpoint security
• Proven project delivery - planning, prioritising, and executing large-scale IT initiatives under competing deadlines
• Experience at scale - architecting and managing standardised hardware and software environments across a large organisation
• Strong communication skills - able to translate complex technical concepts clearly for non-technical stakeholders
• Genuine Leadership capability - guiding teams, building culture, and fostering a collaborative, service-oriented environment
• A strategic mindset - always looking for opportunities to innovate and continuously improve

About the Department

This role sits within the Digital Infrastructure team, part of UNE's Technology and Digital Services (TDS) directorate - the team responsible for the technology platforms, infrastructure, and digital services that underpin everything from teaching and research to day-to-day operations.

The work is diverse, challenging and genuinely rewarding. We're a small, tight knit team that works well together with high impact. From networks and cloud platforms to servers and end-user devices, what we do directly supports UNE's educational and research mission. In fact, 81% of staff believe in the University's overall purpose you'll feel that.

Enquiries

To discuss this role please contact David Nillesen, Senior Manager Digital Infrastructure, email: ********@une.edu.au

If you require any adjustments or support to fully participate, such as an alternative format for the application form, please contact your Talent Acquisition Consultant at **************@une.edu.au or on 02 6773 3***.

If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

For further information about this position, please see the Position Statement below.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience.

Moving to Regional NSW? Introducing The Welcome Experience. The Welcome Experience is a free service for essential workers and their families considering or moving to regional NSW. Obtain free, personalised support for a range of services such as housing, education, partner job opportunities, and community integration. Learn more and register for the program here www.nsw.gov.au/welcomeexperience.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome.

Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and for some roles, a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

Please refer to our Privacy Statement to understand how your personal information is collected, stored, accessed and used.

Applicants must have appropriate Australian work rights for the duration of this position.