Administrative Officer - (Residential Support)

University of New England (AU); Armidale; On-site; AUD 82,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Generous leave

On-campus parking

EAP and wellbeing support

UNE Ally Network

Job summary

University of New England in Armidale invites applications for an on‑campus role within Residential Services and Childcare Services. The position offers a salary of AUD 81,744 to 94,261 per year plus 17% super, on‑campus parking and generous leave.

The role supports six residential colleges and childcare services, contributing to student wellbeing and community life. The successful candidate will have strong interpersonal and customer service skills, work well in a team, and manage diverse tasks

Qualifications

• Proven high-level interpersonal skills and customer service with empathy towards diverse backgrounds.
• Ability to work both in a team and autonomously with strong initiative.

Responsibilities

• Provide high-quality accommodation and childcare support services.
• Assist with managing residential colleges and associated programs.
• Maintain accurate records and respond to student and family inquiries.

Skills

Interpersonal skills

Customer service

Team collaboration

Organisational skills

Attention to detail

Job description

• $ 81,744 to $ 94,261 per annum (HEO5) + 17% super
• Salary packaging options available
• Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
• 5 weeks annual leave + Christmas shutdown leave
• Armidale based role
• Free on campus parking
• On campus state of the art sporting and athletic facilities (Sport UNE)
• Employee Assistance Program (EAP) and wellbeing support
• Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About you

Proven high-level interpersonal skills and customer service, with empathy towards people living away from home and those of diverse abilities, age groups and differing cultural backgrounds with a demonstrated ability to work as part of a team as well as work independently. A high level of self-motivation, initiative and flexibility is imperative together with superior organisational skills, including ability to manage a wide range of activities, prioritise tasks, meet strict deadlines, and maintain high levels of accuracy and attention to detail.

About the Department

UNE’s Residential Services and Childcare Services form a vital part of the campus community, providing comprehensive accommodation and support services to students and families. The department oversees six residential colleges – Austin Page, Duval, Mary White, Robb, Wright, and Wright Village – each offering unique living experiences that blend academic support with vibrant community life. The colleges accommodate over 1,000 students annually, delivering pastoral care, academic assistance, and social engagement programs that enhance the university experience. Additionally, the department manages essential childcare services, supporting UNE families with quality early childhood education and care options. Through these services, the department plays a crucial role in fostering an inclusive, supportive environment that contributes to student success and community wellbeing.

Enquiries

To discuss this role please contact Siobhan Hamblin, Deputy Director, Residential System phone: [phone], email: [e-mail].

• If you require any adjustments or support to fully participate—such as an alternative format for the application form—please contact your Talent Acquisition Consultant at [e-mail] or on 02 6773 3705.
• If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquillity of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience.

Moving to Regional NSW? Introducing The Welcome Experience. The Welcome Experience is a free service for essential workers and their families considering or moving to regional NSW. Obtain free, personalised support for a range of services such as housing, education, partner job opportunities, and community integration. Learn more and register for the program here www.nsw.gov.au/welcomeexperience. Please choose Southern New England (Armidale and Tamworth) for the location.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bring. We are committed to fostering an inclusive environment where everyone is valued and empowered to contribute their best. We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience of mental health or disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQIA+.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values: Be Bold, Be Kind, Be Accountable, Be Connected. All applicants will be contacted and advised of an outcome. Preferred candidates will be required to undertake pre-employment checks prior to commencing in this role, as indicated in the position description. This includes providing a National Police Check, Gender Based Violence Declaration and a Working with Children Check prior to an offer of employment being made. Please note that people with criminal records are not automatically excluded from applying for this position, unless a specific legal requirement applies. For more information, see UNE's Pre-Employment Check Webpage.

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