Manager Cyber Governance and Compliance

NSW Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible working

Career development

Work-life balance

Wellbeing programs

Inclusive culture

Leave entitlements

Job summary

NSW Department of Customer Service is seeking a Manager Cyber Governance and Compliance to lead strategic cyber governance initiatives across whole-of-government and internal environments. The role focuses on policy-aligned frameworks, guidance, reporting, and oversight to promote accountability and resilience.

Key responsibilities include developing governance frameworks, interpreting compliance obligations, and establishing operating models for effective risk management.

Qualifications

• Must have tertiary qualifications in Cyber Security, Information Technology, Information Security Compliance, IT Governance, or equivalent experience.
• Strong understanding of cyber governance and compliance frameworks.

Responsibilities

• Lead development and continuous improvement of cyber governance and compliance frameworks and policies.
• Interpret and guide governance obligations across complex government environments.
• Establish governance operating models for effective monitoring and assurance of compliance outcomes.
• Provide strategic advice on governance posture to inform prioritisation of improvements.
• Oversee governance reporting to deliver visibility of performance and trends.
• Coordinate governance activities across enterprise environments for consistent implementation.

Skills

Cyber governance

Policy guidance

Stakeholder engagement

Education

Cyber/IT security qualification or equivalent

Job description

NSW Department of Customer Service – Sydney CBD NSW

• Clerk Grade 11/12 - $154,231 to $178,369 base p/a plus superannuation and annual leave loading.
• Sydney CBD location, with hybrid working conditions and a 50% office presence required. Flexible working arrangements may be available in line with the DCS Flexible Working Policy.

About the role:

We are currently seeking a Manager Cyber Governance and Compliance to work within the Uplift, Advisory and Engagement directorate to provide strategic cyber governance and compliance leadership and support through policy-aligned frameworks, guidance, reporting and oversight practices to promote consistent decision-making, accountability, transparency and cyber resilience across whole-of-government and internal environments.

Key responsibilities

• Lead the development and continuous improvement of cyber governance and compliance frameworks, policies and practices to ensure alignment with evolving obligations and strengthen accountability, transparency and resilience.
• Provide authoritative interpretation and guidance on cyber governance and compliance obligations to enable consistent and proportionate application across complex organisational and whole-of government environments.
• Establish and oversee governance and compliance operating models to ensure effective implementation, monitoring and assurance of compliance outcomes.
• Provide strategic advice on governance and compliance posture to inform decision-making, identify systemic issues and gaps, and guide prioritisation of improvement activities.
• Oversee the provision of governance and compliance reporting and insights to deliver clear visibility of performance, trends and emerging issues.
• Coordinate and monitor governance and compliance activities across enterprise environments to ensure alignment with organisational obligations and consistent implementation of requirements.
• Provide whole-of-government support for cyber governance and compliance through guidance, coordination, reporting and capability uplift activities to promote consistent and effective implementation of cyber security obligations.
• Build and sustain strategic stakeholder relationships and partnerships to influence alignment, strengthen accountability, and support effective governance and compliance outcomes.
• Relevant tertiary qualifications in Cyber Security, Information Technology, Information Security Compliance, IT Governance, or a related discipline, or equivalent contemporary industry experience.
• Must be an Australian Citizen with an ability to obtain and maintain an appropriate security clearance at Negative Vetting Level 1(NV1) or higher, and willingness to undergo a criminal history and identity verification and ongoing probity checks as a condition of employment.

To learn more about the role please review the Role Description or contact the Hiring Manager Dimithri Liyanage via ***************@cyber.nsw.gov.au.

Why work for Cyber NSW?

• Flexible working: We offer a broad range of flexible working arrangements.
• Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
• Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
• Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
• Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
• Leave entitlements: Four weeks annual leave and paid sick leave, carer's leave, and long service leave.

About the team

Uplift, Advisory & Engagement (UA&E) delivers operational, strategic and policy support to Cyber Security NSW and the wider NSW Government on cyber security matters. UA&E uplifts the cyber security posture through tailored advice, security assessments and other initiatives to drive a cyber-aware culture.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via ************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date

Thursday 19 November @ 11:59PM

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process