Manager Collection Services

Macquarie University Hospital; Sydney; On-site; AUD 126,000 - 141,000; Full time

Benefits offered by this job

Flexible, hybrid work arrangements

17% Superannuation

Subsidised onsite parking

Extensive training and development

Onsite childcare facilities

Onsite vacation care

Discounted health insurance

Employee Assistance Program

Campus healthcare services

Job summary

Macquarie University Library is seeking a Manager, Collection Services to lead the team delivering equitable, timely access to prescribed and learning resources. You will oversee procurement, interlibrary loans, unit readings, accessibility services, and open educational resources, aligning with the Waranara Library’s strategic plan.

You will translate library strategy into prioritised plans, roadmaps, and measurable outcomes, reporting to the Director, Resources and Discovery.

Qualifications

• Significant leadership experience managing high-performing teams.
• Extensive experience designing workflows and implementing continuous improvement in interlibrary loans, procurement, accessibility services and unit readings management.
• Experience with integrated library systems and specialist technologies for interlibrary loans and unit readings (Alma, Leganto, Rapido, RapidILL).
• Experience developing and managing stakeholder and partner relationships.
• High-level knowledge of copyright, licensing and intellectual property for resource acquisitions and interlibrary loans.
• Ability to develop and implement service delivery plans and analyse complex information.

Responsibilities

• Lead the Collections Services team to deliver equitable, timely access to prescribed and learning resources.
• Provide strong people leadership through coaching, performance development, and workforce planning.
• Ensure end-to-end delivery of interlibrary loans, resource sharing, unit readings, accessibility services, and procurement.
• Partner with academics and professional staff to understand needs, manage expectations and improve staff and student experience.
• Drive continuous improvement using data and feedback, reporting on standards, KPIs, and turnaround times.
• Maintain fit-for-purpose procedures and documentation to support consistent service delivery.
• Ensure compliance and risk management across the portfolio, including copyright, licensing, privacy and WHS.
• Manage vendor and licence relationships to ensure value and continuity of service.

Education

Degree in information management

Tools

Alma

Leganto

Rapido

RapidILL

Job description

• Annual base salary from $126,306 - $140,543 per annum (HEW Level 8) plus 17% superannuation and annual leave loading


• Full-time, continuing appointment


• Macquarie University, Wallumattagal Campus, North Ryde

As Manager, Collection Services, you will lead and develop the Collections Services team to deliver equitable, streamlined access to library resources, with a particular focus on prescribed learning resources that enable student success.

About the Role

You will oversee core services including resource procurement, interlibrary loans and resource sharing, unit readings, accessibility services, and open educational resources, while developing the standards, documentation, and procedures that support consistent, scalable service delivery. You will work closely with the Library Management Team to deliver on Waranara Library's Strategic Plan 2025-2029. Reporting to the Director, Resources and Discovery, you will translate Library and University strategy into prioritised plans, service roadmaps, and measurable outcomes that improve library services and the client experience.

Your responsibilities will include:

• Lead the Collections Services team to deliver equitable, timely access to prescribed and other learning resources


• Provide strong people leadership through clear expectations, coaching, performance development, and workforce planning to build a high-performing team


• Ensure excellent end-to-end delivery of interlibrary loans and resource sharing, unit readings, accessibility services, open educational resources, and procurement


• Partner with academic and professional stakeholders to understand needs, manage expectations, and improve staff and student experience


• Drive continuous improvement using data and feedback (including service standards, KPIs, and turnaround times), and report recommendations and risks to library management


• Maintain fit-for-purpose procedures, process controls, and documentation to support consistent service delivery


• Ensure compliance and risk management across the portfolio (including copyright and licensing, privacy/confidentiality, WHS and EEO)


• Manage vendor and licence relationships to ensure value, quality, and continuity of service

About Us

The University Library provides high-quality, client-centred services, information resources and learning spaces that underpin world-class research and transformative education. In partnership with academics and other university service providers, the Library contributes to the development of graduate capabilities, research capacity, student experience, teaching excellence and community engagement.

About You

You are a values-led leader who cares about equitable access to information and enjoys improving services that make a genuine difference for students and staff. You bring significant leadership experience and a demonstrated ability to lead innovative, high-performing teams, along with strong stakeholder management skills and a practical approach to continuous service improvement.

Selection Criteria

Degree in an information management related discipline, with extensive management experience, or an equivalent combination of relevant experience, and qualifications/training.

• Significant leadership experience with demonstrated ability to lead innovative, high-performing teams.


• Extensive experience designing workflows, procedures, and implementing continuous improvement particularly in interlibrary loans, procurement, accessibility services, open educational resources, and unit readings management.


• Extensive experience in integrated library management systems and specialist technologies supporting interlibrary loans and unit readings such as Alma, Leganto, Rapido, RapidILL.


• Demonstrated experience developing and managing stakeholder and partner relationships.


• High-level knowledge of copyright, licensing and intellectual property requirements relevant to resource acquisitions, interlibrary loans, accessibility services, open educational resources, and unit readings management, and demonstrated ability to apply this in practice.


• Experience developing and implementing service delivery plans, programs and initiatives and proven ability to analyse and interpret highly complex information from numerous sources.

Other Specific Requirements

Work hours may vary from time to time to accommodate business needs.

Application Deadline

Applications Close: 8 October 2026

Applications Close: 08/10/2026 11:59 PM

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. We rank amongst the top employers in the Australian Workplace Employers Index.

• Flexible, hybrid work arrangements


• 17% Superannuation


• Subsidised onsite parking options


• Extensive training and professional development programs


• Onsite childcare facilities to support working parents


• Onsite vacation care during school holidays


• Discounted health insurance


• Subsidised membership at our Sport & Aquatic Centre


• Access to an Employee Assistance Program for free and confidential support


• Convenient onsite GP, imaging, and physiotherapy clinics

These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage personal commitments, while optimising their work performance and contributions to the University.

Our Values

At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day. Fostering Belonging Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong.

What We Offer

When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements


• 17% Superannuation


• Subsidised onsite parking options


• Extensive training and professional development programs


• Onsite childcare facilities to support working parents


• Onsite vacation care during school holidays


• Discounted health insurance


• Subsidised membership at our Sport & Aquatic Centre


• Access to an Employee Assistance Program for free and confidential support


• Convenient onsite GP, imaging, and physiotherapy clinics

These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

Campus

Just 15km from Sydney’s CBD and with access to Australia's only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work- right in one of the world’s greatest cities.