Manager Change Transformation

Department Of Families, Fairness And Housing; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Homes Victoria is transforming its maintenance delivery to improve renter satisfaction and service value. The Change Manager, Maintenance Delivery Transformation leads the change program, guiding delivery across disciplines and balancing competing demands to achieve quality outcomes.

The role requires experience in large-scale service delivery transformations in facilities or utilities, strong collaboration, and excellent written and interpersonal communication to support policy alignment and

Responsibilities

• Provide expert advice and support to stakeholder groups regarding change strategies, implementation plans and arising risks.
• Provide strategic thinking and future planning and lead change management initiatives and integrated approaches to enhance compliance with department-wide policies.
• Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious, or sensitive information on matters of staff or business.

Job description

THE ROLE

At Homes Victoria our vision is simple: More homes for more Victorians. But this is so much more than bricks and mortar. We are passionate about creating great places to live and delivering great services for our renters and the community. That is why the delivery of maintenance services and supporting systems need to be completely transformed to improve renter satisfaction and deliver greater value. The Change Manager, Maintenance Delivery Transformation is responsible for driving Homes Victoria's maintenance transformation change program, being the change lead within the proposed delivery program and undertaking a diverse range of projects to improve renter experience and increase maintenance quality. This role will suit an experienced Change Manager who has been involved in large-scale service delivery transformation solutions in facilities or utility sectors; enjoys working in a fast-paced environment, creating a high performing program and is focussed on delivery of great outcomes. You will enjoy collaborating with others in a program team and across many disciplines to deliver outcomes. You will be confident in managing competing demands and priorities and have strong interpersonal and written communication skills.

ACCOUNTABILITIES INCLUDE

• Provide expert advice and support to stakeholder groups regarding change strategies, implementation plans and arising risks.
• Provide strategic thinking and future planning and lead change management initiatives and integrated approaches to enhance compliance with department-wide policies.
• Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious, or sensitive information on matters of staff or business.