Change Leader: Maintenance Delivery Transformation

Department Of Families, Fairness And Housing; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Homes Victoria is transforming its maintenance delivery to improve renter satisfaction and service value. The Change Manager, Maintenance Delivery Transformation leads the change program, guiding delivery across disciplines and balancing competing demands to achieve quality outcomes.

The role requires experience in large-scale service delivery transformations in facilities or utilities, strong collaboration, and excellent written and interpersonal communication to support policy alignment and

Responsibilities

• Provide expert advice and support to stakeholder groups regarding change strategies, implementation plans and arising risks.
• Provide strategic thinking and future planning and lead change management initiatives and integrated approaches to enhance compliance with department-wide policies.
• Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious, or sensitive information on matters of staff or business.

Job description

Homes Victoria is transforming its maintenance delivery to improve renter satisfaction and service value. The Change Manager, Maintenance Delivery Transformation leads the change program, guiding delivery across disciplines and balancing competing demands to achieve quality outcomes.

The role requires experience in large-scale service delivery transformations in facilities or utilities, strong collaboration, and excellent written and interpersonal communication to support policy alignment and