Maison Host - Full Time - Van Cleef & Arpels - Sydney Flagship

Richemont (Cartier/Van Cleef); Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Van Cleef & Arpels in Sydney's flagship store seeks a Maison Host to welcome visitors and craft an exquisite client journey in a luxury setting. You will be the welcoming heart of the boutique, ensuring every guest experiences warmth and attentiveness.

Reporting to the Client Experience Manager, you will guide arrivals, support the sales team, and contribute to impeccable presentation and hospitality standards while embracing a multicultural clientele.

Qualifications

• Client-facing luxury ambassador with experience in high-end environments.
• Strong communication and organizational skills for high-traffic settings.
• Collaborative team player focused on satisfaction and efficiency.

Responsibilities

• Be the Maison's first contact, warmly welcoming visitors and guiding them.
• Represent Van Cleef & Arpels with professionalism and share the Maison's history.
• Support internal communication, maintain presentation standards and assist briefs.

Skills

Client experience

Hospitality

Communication

Organizational skills

Multicultural sensitivity

Team player

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Who You Are:

You are an exceptional ambassador of luxury, with a proven background in client-facing roles, ideally within a high-end environment such as luxury retail, hospitality, or a reception host(ess) function. You possess a natural ability to connect with an international and multicultural clientele, thriving in a high-traffic setting. Your impeccable presentation, strong communication, and organizational skills are matched by your proactive approach to anticipating needs and ensuring seamless client journeys. Eager to learn and share knowledge, you are a collaborative team player dedicated to enhancing satisfaction and operational efficiency.

What are we expecting from you?

As a Maison Host, you are the welcoming heart of our Sydney Flagship, embodying the elegance and spirit of Van Cleef & Arpels. Reporting to the Client Experience Manager, you will play a pivotal role in crafting an unforgettable journey for every visitor. Your key responsibilities include:

• Client Experience & Hospitality: Be the Maison's first point of contact, warmly welcoming and guiding all visitors, personalizing their arrival for a seamless journey. Proactively manage client flow and waiting experiences, ensuring prompt sales team attention and smooth handovers. Provide exceptional hospitality, including refreshments and maintaining pristine service areas. Anticipate and cater to the needs of loyal and appointment-based clients.
• Maison Representation & Storytelling: Embody Maison values, representing Van Cleef & Arpels with impeccable professionalism and radiant service. Offer engaging boutique and Patrimony tours, sharing the Maison's rich history and acting as a knowledgeable referent for our exquisite displays.
• Operational Support: Support internal communication to optimize client flow and service delivery. Contribute to maintaining Maison standards for presentation, grooming, and uniform. Participate in daily morning briefs for seamless team coordination.

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.