Boutique Assistant - Full Time - Van Cleef & Arpels - Sydney Flagship

AU01 Richemont Australia Pty. Ltd.; Sydney; On-site; AUD 40,000 - 60,000; Full time

Job summary

Van Cleef & Arpels Australia is seeking a dedicated client experience professional for our Sydney Flagship as we undergo a world-class transformation, with a new vision to enhance client engagement and showcase the Maison like never before. You will warmly welcome clients, assist Sales Associates, and help with product preparation and transactions to ensure a seamless in-store journey.

Join a multicultural environment where you will contribute to delivering an exceptional client experience,

Qualifications

• Minimum of 2 years in customer service, ideally luxury retail or hospitality.
• Foundational knowledge of jewellery and watchmaking.
• Strong communication and organizational skills.
• Eager to learn, proactive in sharing knowledge, and client-focused.
• Impeccable grooming and attention to detail.

Responsibilities

• Greet clients warmly, support sales associates during presentations.
• Prepare products, wrap, process transactions, and assist with daily clienteling.
• Maintain visual identity, support events, and stay informed on jewellery and watchmaking.
• Back-office tasks: stock checks, replenishment, deliveries, and policy compliance.

Skills

Customer service

Communication

Organization

Attention to detail

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Our Sydney Flagship is undergoing a world‑class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Are you a good match?

You are a dedicated and service‑oriented professional with a minimum of 2 years of customer service experience, ideally in luxury retail or hospitality. You possess foundational knowledge of jewellery and watchmaking, strong communication, and organizational skills. Eager to learn, proactive in sharing knowledge, and committed to delivering an outstanding client experience, you maintain impeccable grooming standards and a keen eye for detail. You thrive in a multicultural environment, always seeking solutions to enhance client and team satisfaction.

What are we expecting from you?

• Client Experience & Support: Warmly welcome clients, offer refreshments, and assist Sales Associates during presentations by preparing products and ensuring a seamless experience. Support the sales process, including product preparation, wrapping, and processing transactions. Assist with daily clienteling activities and facilitate the in‑store journey.
• Maison Expertise & Brand Presentation: Contribute to maintaining the Maison’s visual identity, support event organization, and maintain knowledge of High Jewellery, Jewellery, and Watchmaking.
• Operational Excellence: Assist with back‑office sales tools and various operational tasks such as stock counts, safe replenishment and deliveries. Ensure strict compliance with Maison policies and procedures, paying close attention to product storage.
• Team Collaboration & Growth: Actively develop personal knowledge and skills through self‑training and participation in group sessions, collaborating effectively to enhance work processes.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.