Maison Host - Full Time - Van Cleef & Arpels - Sydney Flagship

AU01 Richemont Australia Pty. Ltd.; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Van Cleef & Arpels in Sydney's flagship is seeking a Maison Host to welcome visitors and embody the elegance of the brand. Reporting to the Client Experience Manager, you will guide guests, manage flow, and ensure a seamless journey.

You will contribute to storytelling of the Maison, support operations, maintain presentation standards, and participate in daily briefs. This is a career-focused opportunity in a vibrant, multicultural luxury retail environment.

Qualifications

• Experience in client-facing roles in luxury environments.
• Strong presentation and communication skills.
• Collaborative team player with proactive service mindset.

Responsibilities

• Welcome visitors and guide them through their visit, ensuring smooth handovers.
• Support boutique operations and maintain presentation standards.
• Assist with tours and storytelling of the Maison heritage.

Skills

Client-facing experience

Luxury retail

Hospitality

Communication

Organization

Team player

Job description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Who You Are: You are an exceptional ambassador of luxury, with a proven background in client-facing roles, ideally within a high-end environment such as luxury retail, hospitality, or a reception host(ess) function. You possess a natural ability to connect with an international and multicultural clientele, thriving in a high-traffic setting. Your impeccable presentation, strong communication, and organizational skills are matched by your proactive approach to anticipating needs and ensuring seamless client journeys. Eager to learn and share knowledge, you are a collaborative team player dedicated to enhancing satisfaction and operational efficiency.

What are we expecting from you? As a Maison Host, you are the welcoming heart of our Sydney Flagship, embodying the elegance and spirit of Van Cleef & Arpels. Reporting to the Client Experience Manager, you will play a pivotal role in crafting an unforgettable journey for every visitor.

Your key responsibilities include:

Client Experience & Hospitality

Be the Maison's first point of contact, warmly welcoming and guiding all visitors, personalizing their arrival for a seamless journey. Proactively manage client flow and waiting experiences, ensuring prompt sales team attention and smooth handovers. Provide exceptional hospitality, including refreshments and maintaining pristine service areas. Anticipate and cater to the needs of loyal and appointment-based clients.

Maison Representation & Storytelling

Embodieron Maison values, representing Van Cleef & Arpels with impeccable professionalism and radiant service. Offer engaging boutique and Patrimony tours, sharing the Maison's rich history and acting as a knowledgeable referent for our exquisite displays.

Operational Support

Support internal communication to optimize client flow and service delivery. Contribute to maintaining Maison standards for presentation, grooming, and uniform. Participate in daily morning briefs for seamless team coordination.

More than a role… We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.