Boutique Assistant - Full Time - Van Cleef & Arpels - Sydney Flagship

Richemont (Cartier/Van Cleef); Sydney; On-site; AUD 50,000 - 68,000; Full time

Job summary

Van Cleef & Arpels in Sydney is seeking a Boutique Assistant to support Sales Associates and enhance the client journey in a multicultural luxury environment.

You will welcome clients, assist with product presentation and transactions, maintain the Maison's visual identity, and contribute to stock, events, and training sessions. A minimum of 2 years in luxury customer service is required.

Qualifications

• Minimum of 2 years of customer service experience, ideally in luxury retail or hospitality.
• Foundational knowledge of jewellery and watchmaking.
• Strong communication and organizational skills.

Responsibilities

• Warmly welcome clients and assist Sales Associates during presentations.
• Prepare products, wrap, and process transactions to support the sales journey.
• Maintain Maison visual identity and support event organization.
• Assist with back-office tasks such as stock counts and deliveries; ensure policy compliance.
• Collaborate with team to develop knowledge and improve processes.

Skills

Customer service

Communication

Organizational skills

Jewellery knowledge

Watchmaking knowledge

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Are you a good match:

You are a dedicated and service-oriented professional with a minimum of 2 years of customer service experience, ideally in luxury retail or hospitality. You possess foundational knowledge of jewellery and watchmaking, strong communication, and organizational skills. Eager to learn, proactive in sharing knowledge, and committed to delivering an outstanding client experience, you maintain impeccable grooming standards and a keen eye for detail. You thrive in a multicultural environment, always seeking solutions to enhance client and team satisfaction.

What are we expecting from you?

As a Boutique Assistant, you are a vital support to our Sales Associates, enhancing the client journey and upholding the esteemed spirit of Van Cleef & Arpels. Your key responsibilities include:

• Client Experience & Support: Warmly welcome clients, offer refreshments, and assist Sales Associates during presentations by preparing products and ensuring a seamless experience. Support the sales process, including product preparation, wrapping and processing transactions. Assist with daily clienteling activities and facilitate the in‑store journey.
• Maison Expertise & Brand Presentation: Contribute to maintaining the Maison’s visual identity, support event organization, and maintain knowledge of High Jewellery, Jewellery and Watchmaking.
• Operational Excellence : Assist with back‑office sales tools and various operational tasks such as stock counts, safe replenishment and deliveries. Ensure strict compliance with Maison policies and procedures, paying close attention to product storage.
• Team Collaboration & Growth : Actively develop personal knowledge and skills through self‑training and participation in group sessions, collaborating effectively to enhance work processes.

More than a role.... We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.