Maintenance Troubleshooter - Experienced

KONE; Newcastle; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle allowance

Overtime available

Competitive base wage

Job summary

KONE Newcastle is seeking a Maintenance Troubleshooter to join our high performing Service team. You will diagnose and resolve complex lift and escalator faults, perform first visits on new equipment, and provide on-site and remote support for critical breakdowns while coaching technicians.

Travel across Newcastle, Central Coast and Northern NSW is required to support technicians and ensure safety and quality standards are met.

Qualifications

• Lift industry experience is essential.
• Proven ability to diagnose and resolve complex lift/escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Current NSW Electrical Licence required.

Responsibilities

• Diagnose and resolve complex equipment issues for lifts and escalators.
• Perform first visits and assessments of new equipment as needed.
• Provide remote and onsite support to critical callouts.
• Share knowledge and coach maintenance technicians.
• Ensure safety, health and quality standards are followed across NSW.
• Travel across Newcastle, Central Coast and Northern NSW to assist teams.

Skills

Lift industry experience

Troubleshooting complex lift faults

Experience managing critical breakdown

NSW Electrical Licence

Job description

## Maintenance Troubleshooter - ExperiencedHae: Newcastle: Täysipäiväinen: Julkaistu tänään: R0665385* **Great benefits - competitive base wage, overtime available, vehicle allowance.*** **Work with industry - leading products and technology.*** **Join a global organisation with a strong focus on training, safety and quality.****At KONE, we bring buildings to life.** Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. **Our work will take you in different directions.** We’re looking for a **Maintenance Troubleshooter** to join our high performing Service team in **Newcastle**, reporting into our Branch Manager. The successful candidate will provide specialist technical support across Newcastle, Central Coast and Northern NSW. **What will you be doing?** * Providing technical support to the maintenance team by diagnosing and resolving complex equipment issues, while sharing technical knowledge across the business.* Performing first visits and assessments of new equipment when required by supervisors or sales teams.* Supporting the resolution of complex call-outs and technical issues by providing remote assistance and onsite support when required.* Enhancing the technical capability of Maintenance Technicians by identifying root causes and explaining effective solutions.* Ensuring all activities are carried out in accordance with KONE policies and procedures, including health, safety and quality standards.* Building and maintaining strong customer relationships through professional and responsive service.* Providing specialist support across Newcastle, Central Coast and Northern NSW, including travel to Coffs Harbour and Armidale to assist technicians with complex troubleshooting and critical breakdowns.**What are we looking for?** * Lift industry experience required.* Current NSW Electrical Licence.* Extensive experience troubleshooting complex lift and escalator faults.* Experience managing critical breakdowns and stakeholder expectations.* Motivated self-starter with the ability to manage competing priorities.* Strong commitment to safety and quality.* Customer-focused approach.* Excellent communication skills and ability to work collaboratively within a team.* Ability to coach and develop the technical capability of Maintenance Technicians.**There’s so much more to KONE than you may realise.** * Enjoy career progression opportunities within a global organisation.* Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.* Grow with comprehensive learning and development programs covering a wide range of professional skills.* Vehicle allowance and cordless power tools provided.Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches.