Maintenance Troubleshooter - Experienced

KONE; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Great benefits

Vehicle allowance

Overtime available

Cordless power tools provided

Job summary

KONE is seeking a Maintenance Troubleshooter in Newcastle, NSW, to support a high-performing Service team across Newcastle, Central Coast and Northern NSW. The role involves diagnosing complex lift and escalator faults, providing hands-on and remote technical support, and coaching technicians to improve safety and service quality.

You will travel regionally as required, ensuring adherence to KONE policies and delivering excellent customer outcomes with a focus on safety and reliability.

Qualifications

• Lift industry experience required.
• Current NSW Electrical Licence required.
• Extensive experience troubleshooting complex lift and escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Motivated self-starter with ability to manage competing priorities.
• Strong commitment to safety and quality.
• Customer-focused approach with good communication.
• Ability to coach and develop Maintenance Technicians.

Responsibilities

• Diagnose and resolve complex equipment issues and share knowledge across the business.
• Perform first visits and assess new equipment as needed by supervisors or sales.
• Support resolution of complex call-outs with remote and onsite assistance.
• Enhance technical capability of Technicians by identifying root causes and solutions.
• Ensure activities comply with KONE policies, safety and quality standards.
• Build and maintain strong customer relationships through responsive service.
• Provide specialist support across Newcastle, Central Coast and Northern NSW.

Skills

Lift industry exp

Electrical licence

Troubleshooting lifts/escalators

Manage critical breakdowns

Self-starter

Safety and quality

Customer focus

Communication skills

Coaching technicians

Job description

Great benefits - competitive base wage, overtime available, vehicle allowance. Work with industry - leading products and technology. Join a global organisation with a strong focus on training, safety and quality. At KONE, we bring buildings to life. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. Our work will take you in different directions.

We’re looking for a Maintenance Troubleshooter to join our high performing Service team in Newcastle, reporting into our Branch Manager.

The successful candidate will provide specialist technical support across Newcastle, Central Coast and Northern NSW.

What will you be doing?

• Providing technical support to the maintenance team by diagnosing and resolving complex equipment issues, while sharing technical knowledge across the business.
• Performing first visits and assessments of new equipment when required by supervisors or sales teams.
• Supporting the resolution of complex call‑outs and technical issues by providing remote assistance and onsite support when required.
• Enhancing the technical capability of Maintenance Technicians by identifying root causes and explaining effective solutions.
• Ensuring all activities are carried out in accordance with KONE policies and procedures, including health, safety and quality standards.
• Building and maintaining strong customer relationships through professional and responsive service.
• Providing specialist support across Newcastle, Central Coast and Northern NSW, including travel to Coffs Harbour and Armidale to assist technicians with complex troubleshooting and critical breakdowns.

What are we looking for?

• Lift industry experience required.
• Current NSW Electrical Licence.
• Extensive experience troubleshooting complex lift and escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Motivated self-starter with the ability to manage competing priorities.
• Strong commitment to safety and quality.
• Customer-focused approach.
• Excellent communication skills and ability to work collaboratively within a team.
• Ability to coach and develop the technical capability of Maintenance Technicians.

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation.

Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.

Grow with comprehensive learning and development programs covering a wide range of professional skills.

Vehicle allowance and cordless power tools provided.

Note: Applicants must either be a permanent resident or citizen of Australia or be a citizen of New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.

Sustainability is an integral part of our culture and the daily practice.

We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities.

As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.