Maintenance Manager

Crystalbrook Flynn; Cairns Regional; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

50% food and beverage discounts across

AU$99 room rates and family discounts

Enhanced parental leave

Greener future initiatives

Internal mobility program

Online learning & training

Collaborative culture

Career opportunities across hotels

Job summary

Crystalbrook Flynn, located in Cairns, is seeking a Maintenance Manager to oversee care, presentation and performance of facilities, leading onsite teams and coordinating preventive maintenance. You will manage budgets, engage contractors, and drive energy efficiency while balancing safety and guest comfort.

The role involves proactive planning, hands-on repairs when needed, and collaboration with hotel leadership to ensure reliable, high-quality service across all amenities.

Qualifications

• Proven maintenance leadership experience, supported by a strong practical background in trades or building maintenance.
• The ability to lead, coach and develop a maintenance team, setting clear priorities and supporting consistent standards.
• Strong planning and problem-solving skills across preventative works, reactive repairs and competing operational demands.
• Working understanding of building services, including HVAC, electrical, fire and building management systems, with experience coordinating specialist support.
• Relevant WHS qualifications and sound knowledge of building compliance and safe maintenance practices.
• Strong financial and administration skills, including monitoring expenditure, assessing quotations, maintaining accurate records and contributing to budgets and capital works planning.
• Experience managing contractors and service agreements, with an understanding of building defects and rectification.
• Clear communication and confidence using systems to organise maintenance activities and explain technical matters to colleagues across the hotel.

Responsibilities

• Oversee the care, presentation and performance of Crystalbrook Flynn facilities.
• Lead onsite Maintenance Officers, coordinate workloads and preventative maintenance.
• Organise contractors and specialist support, set priorities and perform minor hands-on repairs.
• Monitor expenditure, contribute to budgets and capital works planning.
• Identify improvements to reduce energy use and extend asset life.
• Balance safety, guest comfort and operational needs in a busy hotel.

Skills

Maintenance leadership

Coaching & development

Planning & problem solving

HVAC knowledge

Contractor management

WHS compliance

Job description

Crystalbrook Flynn is the social butterfly of Cairns — bold, energetic and always at the centre of the action.

Located in the heart of the Cairns CBD and just steps from the Esplanade, Crystalbrook Flynn brings together stylish accommodation, vibrant dining and a lively sense of personality. With 311 rooms and suites, three of the city’s most exciting restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, Crystalbrook Flynn is designed for connection, celebration and memorable guest experiences.

Fresh, fun and full of energy, Crystalbrook Flynn is a hotel that never stands still - where innovation, style and tropical city living come together.

The Opportunity

A hotel with personality needs people who care about keeping it at its best. As our Maintenance Manager, you will oversee the care, presentation and performance of Crystalbrook Flynn, helping create welcoming spaces and reliable facilities that make every stay run smoothly.

Reporting to the Director, Assets & Facilities, you will lead and develop our onsite Maintenance Officers, coordinate workloads and bring a proactive approach to preventative maintenance and repairs. Working closely with hotel colleagues and the Area Technical Maintenance Team, you will organise contractors and specialist support, communicate priorities and step in with minor hands-on repairs where practical.

Alongside daily operations, you will monitor expenditure, contribute to budgets and capital works planning, and identify improvements that reduce energy use, minimise waste and extend the life of our assets. Your practical expertise and sound judgement will help balance safety, guest comfort and the needs of a busy hotel.

This permanent, full-time role offers a primarily Monday-to-Friday schedule, with flexibility to support operational needs and attend call-outs when required.

The Talent

You are a practical, approachable maintenance leader who enjoys solving problems and helping people do their best work. You plan ahead, respond calmly when priorities change and communicate clearly with everyone from contractors to hotel leaders.

You take pride in a job done properly, know when to involve specialist expertise and understand the difference a well-maintained hotel makes to guests and colleagues alike.

You will bring:

• Proven maintenance leadership experience, supported by a strong practical background in trades or building maintenance. Hotel experience is valued, alongside experience in complex commercial buildings.
• The ability to lead, coach and develop a maintenance team, setting clear priorities and supporting consistent standards.
• Strong planning and problem-solving skills across preventative works, reactive repairs and competing operational demands.
• A working understanding of building services, including HVAC, electrical, fire and building management systems, with experience coordinating specialist support.
• Relevant WHS qualifications and sound knowledge of building compliance and safe maintenance practices.
• Strong financial and administration skills, including monitoring expenditure, assessing quotations, maintaining accurate records and contributing to budgets and capital works planning.
• Experience managing contractors and service agreements, with an understanding of building defects and rectification.
• Clear communication and confidence using systems to organise maintenance activities and explain technical matters to colleagues across the hotel.

Why Us

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, collaborative environment where individuality is celebrated and you are encouraged to contribute and grow.

We embrace responsible luxury with positivity, creativity and fun, creating locally unique experiences that reflect our people, our places and our communities.

Our benefits support your lifestyle, career and wellbeing, including:

• 50% food and beverage discounts across all Crystalbrook restaurants and bars.
• $99 room rates and generous friends and family accommodation discounts.
• Enhanced parental leave and lifestyle benefits.
• A commitment to a greener future through responsible and sustainable practices.
• Access to our internal mobility program and team reward schemes.
• Online learning and training, with tailored career development pathways.
• A culture of collaboration that celebrates diversity and elevates experiences.
• Career opportunities across a growing collection of hotels, restaurants and bars.
• Regular service recognition and team engagement events.

Crystalbrook Collection

is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.