Maintenance Admin Support Officer

Community Enterprise Queensland; Cairns Regional; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

4 weeks annual leave

Salary Sacrifice up to $15,900 p.a.

Employee assistance program

Wellbeing initiatives

Job summary

Community Enterprise Queensland – Cairns QLD is seeking a Maintenance Admin Support Officer to bolster the administration of repair and maintenance programs across CEQ assets and facilities. You will partner with a culturally diverse team extending from Cairns to remote communities, ensuring safe, well-kept stores and premises.

The role supports the Maintenance Manager and requires solid admin experience, basic maintenance knowledge, and strong communication.

Qualifications

• Hold or working towards Certificate III in Business Administration.
• Previous experience in administration and maintenance related roles.

Responsibilities

• Support management in the administration of maintenance works on assets, facilities and equipment.
• Action maintenance issue notifications and update maintenance portal records.
• Assist with after-hours and weekend maintenance calls as required.
• Establish and maintain effective working relationships with internal and external stakeholders.
• Prioritise required works and maintain records of contractor works, store visits and additional works.
• Liaise with internal clients and external contractors regarding repairs and maintenance.
• Monitor WHS to ensure employee and contractor safety and a safe workplace.
• Occasional travel to remote communities as needed.

Skills

Admin experience

Cross-cultural teamwork

Customer service

Education

Certificate III in Business Administration

Trade qualification or other relevant qualification preferred

Tools

Pronto

Microsoft Office

Job description

Community Enterprise Queensland – Cairns QLD

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks a dedicated individual to fill the pivotal role of Maintenance Admin Support Officer.

As a critical team member, you will be at the heart of our support services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland.

Summary

The Maintenance Admin Support Officer is responsible for assisting with the administration for the repairs and maintenance of assets, equipment, accommodations, stores, and facilities which are owned, leased, or operated by CEQ.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Maintenance Admin Support Officer will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Qualifications & Experience

• Hold or working towards Certificate III in Business Administration, a trade qualification or other relevant qualification preferred but not essential
• Previous experience working in an administration and maintenance related roles

Software & Systems Experience

• Basic to intermediate level of competency using Procurement software like Pronto or other similar systems
• Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).

Team

• Work as part of the Maintenance team, within the Operations department, and provide support to the Maintenance Manager as reasonably required
• Ability to work in a cross-cultural team environment and provide peer support to other team members
• Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ.

Digital

• Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager - Operations and/or CEO.

Key Duties and responsibilities include but are not limited to

• Support management in the administration of maintenance works on assets, facilities, and equipment to ensure they are maintained in a sustainable and safe condition
• Action maintenance issue notifications, including maintaining and updating the maintenance portal records
• Assist with after-hours and weekend maintenance calls as required
• Establish and maintain effective working relationships with internal and external stakeholders
• Prioritise required works and maintain records of contractor works, store visits, and additional works required
• Work with vendors to assess condition of CEQ assets, premises, and equipment on site
• Maintain accessible registers and records, including contractor licenses & insurances; fire safety inspections; electrical test and tag records; assets
• Obtain supplier quotations and prepare purchase orders as required
• Liaise with internal clients and external contractors regarding repairs and maintenance of assets & equipment
• Monitor WH&S to ensure employee and contractor safety and a safe workplace
• Other reasonable duties as requested by Senior Leadership in Operations or the CEO.
• Demonstrated ability to communicate and work in a cross-cultural environment and to uphold culturally appropriate practices
• Excellent customer service skills and telephone etiquette.
• Ability to work well within a team environment and autonomously.
• Occasional travel to remote communities, likely involving small aircrafts and commercial ferries
• Basic knowledge of Geography of the Northern Queensland and Torres Strait regions
• High level written and oral communication skills
• Basic maintenance experience and understanding of electrical, mechanical, plumbing and HVAC principals preferred, or an interest in learning these skills
• High level ability to plan, prioritise and organise work activities
• Current Criminal History check - no more than 3 months old.

Annual Performance Partnership

CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI's aligned with the Strategic Priorities of the business and the CEQ values.

The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

• 4 weeks annual leave & 17.5% leave loading
• Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
• Employee assistance program (counselling & support services) available
• Workplace health and wellbeing initiatives.

Applications close16 October2026, however we reserve the right to close the position earlier than stated.