Mackay: Customer Field Technician - Install & Support

nbn® Australia; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Vehicle covered

Fuel card

Tools provided

Uniform provided

Job summary

nbn is seeking a Customer Field Technician in Mackay who will work on-site, performing installations, repairs and maintenance across our fibre and copper networks. You will be trained intensively and receive a vehicle, fuel card, tools, and a uniform as part of the role.

You will engage directly with customers, communicate clearly, and handle tasks safely and efficiently while building confidence in home and business connectivity.

Qualifications

• Hands-on work attitude and ability to operate in field environments.
• Clear communication with customers and colleagues is essential.
• Strong problem-solving mindset to troubleshoot on-site issues.

Responsibilities

• Install copper or fibre cabling and customer equipment.
• Perform installations, repairs and maintenance across nbns technologies.
• Support customers in homes or businesses and ensure a positive service experience.

Skills

Hands-on

Customer communication

Problem solving

Safety awareness

Job description

nbn is seeking a Customer Field Technician in Mackay who will work on-site, performing installations, repairs and maintenance across our fibre and copper networks. You will be trained intensively and receive a vehicle, fuel card, tools, and a uniform as part of the role.

You will engage directly with customers, communicate clearly, and handle tasks safely and efficiently while building confidence in home and business connectivity.