Machinery Service Technician

Omni Group; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Omni Group in Ingleburn, NSW is seeking a hands-on Service Technician to support packaging equipment at customer sites, focusing on preventative maintenance, servicing and technical support.

In this role you will diagnose faults, perform repairs onsite and in the workshop, set up and test new and returned equipment, and deliver detailed service reports within 24 hours, while fostering strong customer relationships and identifying additional service opportunities.

Qualifications

• Experience in preventative maintenance or similar role.
• Strong mechanical aptitude.
• Excellent customer service and communication skills.
• Ability to work autonomously and in a team.
• High attention to detail.

Responsibilities

• Conduct preventative maintenance and servicing at customer sites
• Diagnose faults and carry out repairs (onsite and in workshop)
• Set up and test new and returned equipment
• Complete detailed service reports within 24 hours
• Identify follow-up work and prepare quotations
• Provide clear and professional communication to customers

Skills

Preventative maintenance

Mechanical aptitude

Customer service

Communication

Autonomous work

Detail oriented

Job description

Service Technician - Ingleburn, NSW 2565
Omni Packaging Pty Ltd

Omni Group is seeking a hands-on and motivated Service Technician to join our growing NSW team. This role is focused on preventative maintenance, servicing, and technical support of packaging equipment across customer sites.

Key Responsibilities:

• Conduct preventative maintenance and servicing at customer sites
• Diagnose faults and carry out repairs (onsite and in workshop)
• Set up and test new and returned equipment
• Complete detailed service reports within 24 hours
• Identify follow-up work and prepare quotations
• Provide clear and professional communication to customers

Success in this role looks like:

• Up to 15 services completed per week
• Timely and accurate service reporting
• Strong customer relationships and satisfaction
• Identification of additional service opportunities

Skills & Experience:

• Experience in preventative maintenance or similar role
• Strong mechanical aptitude
• Excellent customer service and communication skills
• Ability to work autonomously and in a team
• High attention to detail

Requirements:

• Physically fit and reliable
• Limited electrical license(preferred but not required)

At Omni Group, we pride ourselves on delivering exceptional service and building long-term customer relationships. You'll be joining a supportive team with opportunities to grow and develop.