Luxury Store Manager: Lead Teams, Elevate Service

Swarovski Group; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive employee discounts on Swarov

Paid volunteering leave

Global employee assistance program

Leadership & skills training

Job summary

Swarovski Store in Western Australia is seeking a Store Manager to lead a luxury retail team, delivering exceptional customer experiences and driving commercial success. You will coach staff, manage inventories, partnerships, and loyalty programs while upholding brand standards and Swarovski policies.

You will recruit, onboard, and develop talent, set performance targets, and ensure seamless store operations with a focus on customer satisfaction and team growth.

Qualifications

• 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
• Excellent leadership, coaching, and team development skills.
• Digital proficiency and strong operational know-how.
• A winning personality to easily establish a trustful relationship and empower others.
• Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset English skills.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

Skills

Leadership

Coaching

Team development

Customer service

Digital skills

Operations

Commercial mindset

Job description

Swarovski Store in Western Australia is seeking a Store Manager to lead a luxury retail team, delivering exceptional customer experiences and driving commercial success. You will coach staff, manage inventories, partnerships, and loyalty programs while upholding brand standards and Swarovski policies.

You will recruit, onboard, and develop talent, set performance targets, and ensure seamless store operations with a focus on customer satisfaction and team growth.