Luxury Retail Store Manager — Lead Experience & Growth

Swarovski; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Swarovski product discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Job summary

Swarovski in Canberra is seeking a committed Store Manager to lead a team, deliver extraordinary service and a memorable brand experience for every customer. You will recruit, inspire and develop staff, drive sales and set the standard for luxury in-store service.

In joining Swarovski, you’ll work in a global brand with rich heritage and a culture that values inclusion, learning and growth, while mentoring a diverse team and building lasting customer relationships in a dynamic retail environment.

Qualifications

• Experience leading and coaching a diverse team.
• Proven ability to achieve service and sales targets.
• Experience in luxury, fashion or cosmetics brands is preferred.
• Strong digital skills and customer-focused mindset.

Responsibilities

• Lead and grow a team with passion and enthusiasm.
• Deliver exceptional customer experiences and build loyalty.
• Recruit, coach, and develop staff in a multicultural retail environment.
• Exceed personal and team service and sales targets.
• Drive service and sales opportunities to support growth.

Skills

Leadership and coaching

Digital proficiency

Customer service excellence

English language skills

Job description

Swarovski in Canberra is seeking a committed Store Manager to lead a team, deliver extraordinary service and a memorable brand experience for every customer. You will recruit, inspire and develop staff, drive sales and set the standard for luxury in-store service.

In joining Swarovski, you’ll work in a global brand with rich heritage and a culture that values inclusion, learning and growth, while mentoring a diverse team and building lasting customer relationships in a dynamic retail environment.