Luxury Spa Massage Therapist – Guest Wellness & Growth

Crown Resorts; Sydney; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Learning and development opportunities

Career growth opportunities

Premium spa environment

Job summary

Crown Resorts’ Crown Spa is seeking a passionate Massage Therapist to deliver professional treatments in a luxury spa environment, building genuine connections with guests. You’ll combine your technical expertise with personalised service, conducting consultations and promoting wellness solutions and retail products while maintaining accurate records.

Join a premium spa team, uphold high standards, and contribute to an exceptional guest experience.

Qualifications

• Diploma of Beauty Therapy or an equivalent qualification.
• Experience in a spa, wellness, beauty or luxury hospitality environment.
• Strong massage therapy skills with knowledge of anatomy and physiology.
• Excellent communication and interpersonal skills.
• Genuine passion for customer service and wellbeing; able to recommend treatments and retail products.
• Flexibility to work a rotating roster, including weekends and public holidays.

Responsibilities

• Deliver exceptional massage and body treatments in line with Crown Spa's luxury service standards.
• Conduct guest consultations and tailor treatments to individual needs.
• Recommend wellness solutions, retail products, and homecare programs to enhance guest outcomes.
• Maintain accurate treatment records and uphold professional standards.
• Ensure treatment rooms and spa facilities are presented to the highest standard.
• Assist with enquiries and bookings to support a seamless guest journey.
• Contribute to a positive, collaborative team culture focused on delivering an outstanding guest experience.

Skills

Massage therapy

Communication skills

Interpersonal skills

Customer service

Recommendation of wellness products

Education

Diploma of Beauty Therapy or equivalent

Job description

Crown Resorts’ Crown Spa is seeking a passionate Massage Therapist to deliver professional treatments in a luxury spa environment, building genuine connections with guests. You’ll combine your technical expertise with personalised service, conducting consultations and promoting wellness solutions and retail products while maintaining accurate records.

Join a premium spa team, uphold high standards, and contribute to an exceptional guest experience.