Luxury Retail Store Manager: Lead, Inspire & Grow

Swarovski; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Recognition awards

Employee discounts

Volunteer leave

Employee assistance program

Leadership skills training

Career development

Job summary

Swarovski is seeking a Store Manager to lead a high-performing retail team in delivering exceptional customer experiences and achieving sales goals. You will cultivate a culture of excellence, coach staff, and drive commercial success across store operations.

You will recruit, onboard, and develop talent while promoting loyalty programs and maintaining strict compliance with Swarovski policies. A passion for luxury fashion and customer service is essential.

Qualifications

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
• Build strong customer relationships and promote loyalty programs.
• Recruit, onboard, and coach talent, securing succession plans.
• Set and manage individual and team targets, proactively assessing performance.
• Oversee store operations: inventory, cash handling, loss prevention, and compliance.
• Ensure implementation of Swarovski policies, procedures, and standards.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
• Build strong customer relationships and promote loyalty programs.
• Recruit, onboard, and coach talent, securing succession plans.
• Set and manage individual and team targets, proactively assessing performance.
• Oversee store operations: inventory, cash handling, loss prevention, and compliance.
• Ensure implementation of Swarovski policies, procedures, and standards.

Skills

Leadership

Coaching

Team development

Customer service

Job description

Swarovski is seeking a Store Manager to lead a high-performing retail team in delivering exceptional customer experiences and achieving sales goals. You will cultivate a culture of excellence, coach staff, and drive commercial success across store operations.

You will recruit, onboard, and develop talent while promoting loyalty programs and maintaining strict compliance with Swarovski policies. A passion for luxury fashion and customer service is essential.