Luxury Retail Specialist — Client Experience & Merchandising

Join; Gold Coast City; On-site; AUD 42,000 - 62,000; Full time

Job summary

Hermès Australia Pty Ltd is seeking a Sales Associate for the Pacific Fair store in Broadbeach Waters, Queensland. The role focuses on delivering exceptional client experiences and supporting daily operations in a luxury retail environment.

You will work closely with Team Leaders and the Store Manager to uphold Hermès standards across client interactions, merchandising, and back-of-house activities, including stock handling and visual presentation.

Qualifications

• Strong background in customer service and/or sales, preferably in luxury environments.
• Ability to build and maintain client relationships and provide exceptional service.
• Excellent interpersonal communication and presentation.
• Able to work within a fast-paced luxury retail setting and uphold brand standards.

Responsibilities

• Support daily store operations and back-of-house duties.
• Enhance client experience in line with brand guidelines and service excellence.
• Engage with clients to establish and maintain relationships and handle inquiries and repairs.

Skills

Customer service

Sales experience

Team player

Interpersonal skills

Product knowledge

Job description

Hermès Australia Pty Ltd is seeking a Sales Associate for the Pacific Fair store in Broadbeach Waters, Queensland. The role focuses on delivering exceptional client experiences and supporting daily operations in a luxury retail environment.

You will work closely with Team Leaders and the Store Manager to uphold Hermès standards across client interactions, merchandising, and back-of-house activities, including stock handling and visual presentation.