Luxury Retail Sales Pro - Storytelling for Elite Clients

ANTON Jewellery; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

ANTON Jewellery is Melbourne's destination for exquisite natural diamond jewellery and bespoke design with over 50 years of heritage. We seek a Luxury Retail Sales Executive who delivers exceptional customer experiences, upholds ANTON’s standards, and contributes to stock management and team collaboration.

You will engage discerning clientele in a sophisticated environment, with opportunities for professional development in luxury retail and fine jewellery expertise.

Qualifications

• 2-4 years experience in luxury retail sales or client services.
• Excellent written and verbal communication.
• Passion for customer service and building relationships.
• Aesthetic sensibility and understanding of luxury brand positioning.
• Ability to work independently while collaborating with a small team.
• Interest in fine jewellery; training provided on diamonds.

Responsibilities

• Achieve high level of personal sales reaching sales targets and GP
• Develop clients through CRM
• Ensure clients are served according to ANTON standards, providing superior customer service
• Exceptional communication at every touch point
• Foster and demonstrate a positive team attitude both within the boutique and across the broader business
• Provide support and assistance to other team members whenever required
• Ownership and contribution to Daily stock counts
• Dealing with client complaints and requests to promote efficiency and client relations
• Be fully informed of policies, procedures, incentive programs and other information necessary to service clients and perform all tasks required
• Work with management to develop the business through feedback, ideas and problem-solving

Skills

Luxury retail sales

CRM

Communication

Customer service

Relationship building

Team player

Autonomous

Problem solving

Jewellery interest

Tools

CRM software

Job description

ANTON Jewellery is Melbourne's destination for exquisite natural diamond jewellery and bespoke design with over 50 years of heritage. We seek a Luxury Retail Sales Executive who delivers exceptional customer experiences, upholds ANTON’s standards, and contributes to stock management and team collaboration.

You will engage discerning clientele in a sophisticated environment, with opportunities for professional development in luxury retail and fine jewellery expertise.