Luxury Retail Sales Executive

ANTON Jewellery; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

ANTON Jewellery is Melbourne's destination for exquisite natural diamond jewellery and bespoke design with over 50 years of heritage. We seek a Luxury Retail Sales Executive who delivers exceptional customer experiences, upholds ANTON’s standards, and contributes to stock management and team collaboration.

You will engage discerning clientele in a sophisticated environment, with opportunities for professional development in luxury retail and fine jewellery expertise.

Qualifications

• 2-4 years experience in luxury retail sales or client services.
• Excellent written and verbal communication.
• Passion for customer service and building relationships.
• Aesthetic sensibility and understanding of luxury brand positioning.
• Ability to work independently while collaborating with a small team.
• Interest in fine jewellery; training provided on diamonds.

Responsibilities

• Achieve high level of personal sales reaching sales targets and GP
• Develop clients through CRM
• Ensure clients are served according to ANTON standards, providing superior customer service
• Exceptional communication at every touch point
• Foster and demonstrate a positive team attitude both within the boutique and across the broader business
• Provide support and assistance to other team members whenever required
• Ownership and contribution to Daily stock counts
• Dealing with client complaints and requests to promote efficiency and client relations
• Be fully informed of policies, procedures, incentive programs and other information necessary to service clients and perform all tasks required
• Work with management to develop the business through feedback, ideas and problem-solving

Skills

Luxury retail sales

CRM

Communication

Customer service

Relationship building

Team player

Autonomous

Problem solving

Jewellery interest

Tools

CRM software

Job description

We're seeking a Luxury Retail Sales Executive responsible for delivering outstanding customer experience, building the ANTON brand one customer at a time and driving our company goals with your every action, ensuring every interaction reflects ANTON's heritage of excellence.

Key responsibilities

Achieve high level of personal sales reaching sales targets and GP

Develop clients through CRM

Ensure clients are served according to ANTON standards, providing superior customer service

Exceptional communication at every touch point

Foster and demonstrate a positive team attitude both within the boutique and across the broader business

Provide support and assistance to other team members whenever required

Ownership and contribution to Daily stock counts

Dealing with client complaints and requests to promote efficiency and client relations

Be fully informed of policies, procedures, incentive programs and other information necessary to service clients and perform all tasks required

Work with management to develop the business through feedback, ideas and problem-solving

About you

2-4 years experience in luxury retail sales or client services, preferably in luxury retail, jewellery or premium lifestyle brands

Natural storyteller with exceptional written and verbal communication skills

Genuine passion for customer service and building relationships with discerning clientele

Aesthetic sensibility and understanding of luxury brand positioning

Self-motivated 'go-getter' with ability to work independently and autonomously while collaborating with a small team

Solution-oriented mindset with a "make it happen" attitude - you see opportunities where others see obstacles and approach challenges with creativity and determination

Interest in fine jewellery, design and craftsmanship (training provided on diamonds and gemstones)

About us

For over 50 years, ANTON Jewellery has been Melbourne's destination for exquisite natural diamond jewellery and bespoke design. We specialise in high jewellery, bridal collections, and custom creations that become treasured heirlooms. Our atelier combines old-world craftsmanship with contemporary design, serving discerning clients who value authenticity, quality, and timeless elegance.

Opportunity to shape the customer experience of an established Melbourne heritage brand

Work with exquisite jewellery and discerning clientele in a sophisticated environment

Professional development in luxury retail and fine jewellery expertise

Supportive, collaborative team environment

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