Luxury Retail Manager -Clienteling and Client Experience

Your Recruitment Agency Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Bondi Junction, NSW-based premium brand seeks a Luxury Retail Manager to own clienteling and client experience. You will nurture relationships, drive repeat business and lead a small team of casuals in a high-touch environment.

The role combines sophisticated service with commercial drive, focusing on long-term client development, CRM-driven outreach and seamless in-store experiences across launches and collections to grow loyalty and revenue.

Qualifications

• Experience in luxury or premium retail, ideally in a relationship-driven environment.
• Proven ability in clienteling, CRM and proactive client follow-up.
• Demonstrates initiative and a genuine talent for turning first-time customers into loyal clients.

Responsibilities

• Proactively build, develop and maintain a strong portfolio of clients.
• Drive clienteling through consistent follow-ups and personalised outreach.
• Create a highly personalised client experience that encourages loyalty and repeat business.
• Identify opportunities to re-engage existing clients and develop new relationships.
• Maintain regular communication with clients regarding new collections and launches.
• Contribute to sales growth through client retention and relationship development.
• Support day-to-day boutique operations while keeping client experience at the heart.
• Effectively lead and manage a team of casuals.

Skills

Clienteling

CRM

Relationship-building

Team leadership

Luxury retail

Job description

Luxury Retail Manager -Clienteling and Client Experience

• Luxury Retail Management – Clienteling & Client Experience

  We are seeking an exceptional luxury retail professional to join a prestigious premium brand in a role centred on client relationships, personalised service and long-term client development.

  This opportunity is ideal for someone who understands that luxury retail extends far beyond the in-store experience. We are looking for a commercially minded individual who excels at building a loyal client base, nurturing relationships and creating meaningful, lasting connections with clients.

  Key responsibilities
  

  • Proactively build, develop and maintain a strong portfolio of clients.
  • Drive clienteling through consistent follow-ups, personalised outreach and thoughtful relationship management.
  • Create a highly personalised and elevated client experience that encourages loyalty and repeat business.
  • Identify opportunities to re-engage existing clients and develop new client relationships.
  • Maintain regular communication with clients regarding new collections, launches and relevant offerings.
  • Contribute to sales growth through client retention, relationship development and repeat purchases.
  • Support the smooth day-to-day running of the boutique while keeping the client experience at the heart of everything.
  • Effectively lead and manage a team of casuals
  The ideal candidate
  
  • Has experience in luxury or premium retail, ideally within a relationship-driven environment and a bonus of management experience.
  • Is highly confident in clienteling, CRM and proactive client follow-up.
  • Understands the importance of building long-term relationships rather than focusing solely on transactional sales.
  • Is commercially driven, polished and passionate about delivering exceptional service.
  • Demonstrates initiative, organisation and a genuine ability to turn first-time customers into loyal clients.
  • Demonstrated experience effectively managing a team
  We are looking for someone who combines the sophistication of luxury retail with a genuine talent for relationship-building — someone who takes ownership of their client portfolio and is motivated by developing lasting relationships and driving sustainable sales growth.

Salary plus commissions and a beautiful store to work in.

Bondi Junction NSW - Full time