Luxury Lodge Duty Manager: Lead Front Office & VIP Guests

Saddles Mount White; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Saddles Mount White is seeking a Duty Manager to serve as the senior shift presence, leading the front office team while coordinating across restaurant, bar, spa and villas. You will maintain standards on busy weekends as well as quieter midweek periods, ensuring guest satisfaction and smooth operations.

The role requires leadership experience in luxury hospitality, strong judgment under pressure, and a solid grasp of front office systems, cash handling and safety procedures.

Qualifications

• At least three years' experience in luxury hospitality
• Minimum of one year in a supervisory or duty management role
• Confident leadership of a small team with a coaching style that lifts standards
• Strong operational judgement and composure under pressure
• Sound knowledge of front office systems, revenue basics, cash handling and end-of-day procedures
• Understanding of Work Health and Safety, emergency procedures and liquor licensing obligations

Responsibilities

• Lead the lodge operation across all departments during your shift
• Conduct shift briefings and hold the team to the lodge's service standard
• Personally host VIP arrivals, special occasions and returning guests
• Resolve guest concerns promptly, with all feedback followed up within 24 hours
• Oversee security, safety and emergency response on property
• Complete shift reporting, cash reconciliation and incident records
• Support training and development across the front office team

Job description

Saddles Mount White is seeking a Duty Manager to serve as the senior shift presence, leading the front office team while coordinating across restaurant, bar, spa and villas. You will maintain standards on busy weekends as well as quieter midweek periods, ensuring guest satisfaction and smooth operations.

The role requires leadership experience in luxury hospitality, strong judgment under pressure, and a solid grasp of front office systems, cash handling and safety procedures.