Luxury Reservations Supervisor - Front Desk & Revenue

Lake House; Daylesford; On-site; AUD 70,000 - 95,000; Full time

Job summary

Lake House in Daylesford, Victoria, seeks a Reservations Supervisor to lead the reservations and front-office team, ensuring warm, brand-aligned service while supporting rate loading, availability and channel management.

This hands-on role is at the desk and on the phones, focusing on converting enquiries into bookings, upsell opportunities, and assisting revenue across our hotel, restaurant and spa. Prior luxury hospitality experience and Opera Cloud familiarity are preferred.

Qualifications

• Prior luxury hospitality experience required.
• Opera Cloud familiarity preferred.

Responsibilities

• Lead reservations and front-office team to ensure warm, brand-aligned service.
• Support rate loading, room availability and channel management.
• Hands-on desk and phone duties; convert enquiries into bookings and upsell opportunities.
• Assist revenue across hotel, restaurant and spa.

Job description

Lake House in Daylesford, Victoria, seeks a Reservations Supervisor to lead the reservations and front-office team, ensuring warm, brand-aligned service while supporting rate loading, availability and channel management.

This hands-on role is at the desk and on the phones, focusing on converting enquiries into bookings, upsell opportunities, and assisting revenue across our hotel, restaurant and spa. Prior luxury hospitality experience and Opera Cloud familiarity are preferred.